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Knowledge Base

Knowledge Hub

Use the Knowledge Hub to track your review progress and update articles.

TL;DR

1
Access Knowledge Hub
Navigate to Knowledge Hub in the left-side panel.
2
Apply Filters
Use filters to narrow down articles based on status, owner, etc.

Let's Do It Together!

Step 1: Access Knowledge Hub

  1. Navigate to the top and select Knowledge Hub.

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Step 2: Apply Filters

  1. Use the Status filter to filter articles by their status.

  2. Use the State filter to organize articles by different states.

  3. Use the From filter to filter articles by Knowledge Base.

  4. Use the Owner filter to find articles by their owners.

  5. Use the Updated filter to see when articles were last updated within the selected date range.

  6. Use the last Modified list to filter by alphabetical order, most popular, least popular, or recently modified.

  7. If you have multiple filters selected, click the Clear all button to reset.

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Step 3: Quick Access to Filters

  1. After selecting filters, notice the Quick Access buttons at the top for different article statuses.

  2. Click the buttons to quickly filter through these options.

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Step 4: Find and Publish an Article

  1. Find a modified article to publish.

  2. Select the modified filter, then click the article in the list you'd like to publish.

  3. Review the article and ensure you're happy with the changes.

  4. Click the Publish button in the top right corner, then select Publish to finalize your changes.

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Step 5: Verify the Published Article

  1. After publishing, verify your article by clicking the Verify Document button.

  2. Once verified, you'll see it marked as verified in the Knowledge Hub.

  3. Filter by Verified to view your verified document.

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FAQ

How do I open the Knowledge Hub?
Use the left side panel and select Knowledge Hub.
What filters are available in the Knowledge Hub?
- Use the Status filter to filter by article status. - Use the State filter to organize by state. - Use the From filter to filter by Knowledge Base. - Use the Owner filter to find articles by owner. - Use the Updated filter to find articles modified in a date range. - Use the Last Modified list to filter alphabetically, by popularity, or by recency.
How do I reset filters in the Knowledge Hub?
Click Clear all to remove applied filters.
How do I find and publish a modified article?
- Select the modified filter and click the article from the list. - Review the article and confirm the changes. - Click Publish in the top right, then click Publish again.
How do I verify a published article?
After publishing, click Verify Document while hovering above the article title. The article’s status updates to Verified in the Knowledge Hub.

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