This article covers a common technical issue in Workshop Software and how to resolve it. Follow the steps below to troubleshoot and fix the problem.
If Workshop Software begins to run slowly, there are a number of tests that you can run to distinguish the cause of these speed issues and potentially find a resolution.
Checking Your Internet Connection
As Workshop Software is a cloud based software, it requires a stable internet connection to run. If this internet connection is slow or unstable, the software may run unusually slow.
To test your internet connection:
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- Open a web browser and type in this URL: https://www.speedtest.net/
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- Click GO
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- Wait for the test to finish and check the Download Mbps. This value should be above 5 Mbps. If this is less than 5, you will need to get in touch with your IT consultant or Internet Service Provider (ISP) to have this resolved.
Check your Computer
Another potential reason that your computer may be running slowly is that your computer does not have the requirements to run Workshop Software at a high speed. Check the link below to see the recommended specs and learn how to check your computer’s specifications.
Clearing your browser’s cached data/cookies
Google Chrome store data within your browser to help websites load faster. If this data becomes outdated or corrupted it can slow down websites or cause them to malfunction or not load. Check the link below to see how to clear this cached data:
https://workshopsoftware.happyfox.com/kb/article/7-how-to-clear-browser-cache-and-cookies/
Frequently Asked Questions
What if this does not resolve the issue?
If the problem persists after following the steps above, contact the Workshop Software support team. They can investigate further and help resolve the issue.
Do I need a specific subscription level for this feature?
Some features in Workshop Software are available on specific subscription plans. If you do not see the option described in the steps above, check your current plan or contact the Workshop Software team to find out if an upgrade is required.