Integrating MYOB Integration – Event Log deciphered with Workshop Software connects the two systems so data flows between them without manual entry. Once set up, this integration saves time and reduces the chance of errors when working across platforms. Follow the steps below to configure the integration.
This guide covers any errors that will possibly show up in the Event Log, referring to the accounting software you have integrated with Workshop Software – (found by going to Reports, Business Reports, Log Reports, and printing the Event Log.)
“IncomeAccountFreight linked account is required if charging freight”
Error: IncomeAccountFreight Linked Account is required if charging freight
Solution: Set up a freight account in MYOB.
Guide: Set up accounts in MYOB: http://help.myob.com/wiki/display/ar/Set+up+accounts
“Developer Over Qps”
Error: Developer Over Qps (when Workshop Software is trying to sync too many invoices/payments at once)
Solution: Manual sync MYOB in Workshop Software once a day, for the contiguous days, until all data has synced over (Go to the lightning bolt in the top right hand corner of Workshop Software and click Sync MYOB)
Good to Know
- If you experience any issues during setup, contact the Workshop Software support team for assistance.
Frequently Asked Questions
What do I do if the integration is not working?
First, check that your credentials are entered correctly and that both systems are accessible. If the issue persists, check the event log in Workshop Software for specific error messages, or contact the Workshop Software support team for assistance.
Can I disconnect this integration later?
Yes. You can disable or disconnect the integration at any time through the integration settings. Disconnecting does not delete any data that has already been synced.