This article covers a common technical issue in Workshop Software and how to resolve it. Follow the steps below to troubleshoot and fix the problem.
TeamViewer allows our support team to access your computers so that we can diagnose the problem that is occurring.
You can access it via your Workshop Software account.
1. Once logged in press the question mark on the top right of the software:
2. Click on the second button ‘Remote Support’.
3. This should trigger a download of TeamViewer to appear at the bottom of your screen:
4. Once this download has finished double click on it to open it up.
5. A window should appear with your ID and Password:
6. Please read these out to the support team member dealing with your query.
Frequently Asked Questions
What if this does not resolve the issue?
If the problem persists after following the steps above, contact the Workshop Software support team. They can investigate further and help resolve the issue.
Do I need a specific subscription level for this feature?
Some features in Workshop Software are available on specific subscription plans. If you do not see the option described above, check your current plan or contact the Workshop Software team.