WEBCON 2026:
What's New?
It’s here! The latest version of the WEBCON platform is now available, bringing new ways to harness AI in practice – directly within your business processes. Optimization and automation have reached an even higher level!
Strategic Advancement of Artificial Intelligence
We leverage AI where it truly makes a difference – delivering real, measurable value.
AI Agents
Content editor, translator, office assistant, or legal aide – the new AI Agents in WEBCON are the invisible helping hand for platform users. Strategically embedded within business processes, they can perform defined tasks and various roles, supporting the work of entire teams.
Concierge
This is your personal assistant – always ready to help you complete daily tasks by carrying out commands given through the chat window. It can, for example, fill out a form or trigger path transitions. Most importantly, the WEBCON Concierge paves the way for innovative ad-hoc actions within business processes.
UI and UX Enhancements
WEBCON 2026 continues to evolve, drawing on the best design standards and market trends – both visually and functionally.
A New Level of Transparency
The new related elements feature is especially useful in environments with multiple interdependent processes. You can now instantly view all items connected to the case you’re currently working on.
Revamped Mobile Apps
Our mobile applications are now even more intuitive. We’ve added gesture support and redesigned the menu layout for easier navigation.
Portal Experience Improvements
Designing dashboards is now faster and more convenient – widget text can be edited directly within the tile, with changes visible in real time.
Significant Backend Advancements
Enhanced Service Architecture
WEBCON 2026 also introduces a new service architecture that handles processes more efficiently and simplifies component management across the platform.
The service has been divided into three specialized modules:
- Bootstrapper – responsible for managing modules, schedules and service windows.
- Module Runner – performs tasks such as path transitions, timers, cycles and OCR operations.
- Service – supports all other mechanisms.
This new architecture standardizes how platform mechanisms operate – both within the service and the portal.
Greater Personalization
In WEBCON 2026, we’re expanding the capabilities of the external SDK control. The key improvements include:
- full authentication and authorization,
- easy integration with the platform via the User Defined API,
- hosting controls directly within the environment.
Thanks to external SDK control and User Defined API, users can easily create custom form fields – a simple yet powerful way to extend the system and tailor it to their organization’s unique needs.
Efficient System Diagnostics
A new structured logging mechanism (compliant with Microsoft standards) enables centralized configuration and management of logging levels across individual components.
Thanks to full compatibility with OpenTelemetry, logs can now be analyzed in popular monitoring tools – greatly improving diagnostics and real-time system health monitoring.