The Chatbox Addon enhances your Cleanly appointment system by enabling real-time communication between customers, staff, and admins. This addon helps improve support, reduce confusion, and create a smooth booking experience.

🔧 How to Access Chatbox Settings

Navigate to:
Cleanly → Chatbox

Here you can manage all chatbox-related options.

⚙️ Chatbox Settings Overview

1. Join Staff to Chat

Option: Toggle ON / OFF
Purpose: When enabled, staff members automatically join customer chats.

What it does:

Allows staff to respond to customers immediately
Ensures faster support and better communication
Useful for service-based businesses where updates or clarifications are needed

2. Chat Auto Delete

This setting lets you control how long chat messages will be stored.

Available options:

Never
After 7 days
After 14 days
After 30 days
After 2 months
After 6 months

Why this is useful:

Helps manage database size
Ensures old chats are removed automatically
Keeps the chat system clean and fast

3. Display Name in Chatbox

Option: Toggle ON / OFF
Purpose: Shows the Staff or Admin name to the customer during chat.

When ON:

Customers can see who they are talking to
Adds trust and transparency
Recommended for professional service providers

When OFF:

Staff/admin identity stays hidden
Useful if you prefer anonymous support style

Chatbox