Contact Chemyo
One inbox, staffed by people who know the catalog. Send us a question about an order, a certificate of analysis, or a compound, and you will hear back within 1–2 business days.
Email is the fastest way through
We keep contact deliberately simple. Every research enquiry, order question, and document request goes to a single monitored address, where it reaches a team trained in the science behind what we sell rather than a generic queue. There is no phone tree and no overnight chat bot to work around — just a written reply you can keep on file alongside your records.
Write to [email protected] and you will normally have an answer within one to two business days. Including your order number, the batch code on the bottle, or the product name when it applies helps us reply with the exact detail you need on the first pass.
Where the support team can move things forward
Most messages fall into one of four areas. Telling us which one you are writing about up front gets you to a useful answer faster.
Orders & order status
Questions about a placed order, an amendment, a shipping confirmation, or where a parcel is. You can also follow a shipment yourself at any time with order tracking.
Certificate of analysis requests
Need the COA for a specific batch? Send the batch code printed on the label and we will return the matching certificate. Every batch is tested by an accredited ISO/IEC 17025 laboratory.
Product selection for research
Comparing compounds, formats, or concentrations across our catalog for a research application. We can point you to the right product page and its documentation.
Storage & handling questions
How to store a solution or powder, reconstitution basics, and shelf-life guidance for laboratory conditions. All compounds are sold strictly for research use only.
Write to the support team
We do not run an on-page web form. Email reaches the same team directly and gives you a written record of the exchange, which matters when you are tracking documents and orders. Use the button below to open a message in your own mail client.
[email protected]
Tell us what you need and add an order number, batch code, or product name when it applies. We answer within 1–2 business days, Monday to Friday.
Email [email protected]Pages that answer most questions on the spot
A lot of the questions we receive already have a documented answer. These pages are the quickest route if your question is about delivery, returns, or a specific order.
Have a research question? We read every message
Email the team for documents, orders, and product guidance, or head straight to the catalog to see what we test and ship.