Account Users

Account User Limits & Permissions

Each organization is entitled to a maximum of five (5) administrator accounts.

⚡ TIP: Need to update the account manager? Contact the ZAPP team.

How to View the List of Administrators & Jurors 👫

1. Log in to ZAPP Admin.

2. Hover over the Profile tab and click the Account Users tab.

3. Click Admin Users to view the list of active administrator accounts. 

   • Click Add New Admin User to create a new administrator account.

   • Click Show Deactivated Users to view the list of deactivated accounts.

   • Click View for any account to view the username and administrator details.

4. Click Jurors to view the list of active juror accounts. 

   • Click Add New Juror to create a new juror account.

   • Click Show Deactivated Users to view the list of deactivated accounts.

   • Click View for any account to view or edit the username and juror details. 

5. Click Adjudicators to view the list of active adjudicator accounts. Adjudicators are only used if you have the ZAPP® Onsite option enabled for your licensee.

   • Click Add New Adjudicator to create a new juror account.

   • Click Show Deactivated Users to view the list of deactivated accounts.

   • Click View for any account to view or edit the username and adjudicator details.

How to Add a New General Administrator ➕

1. Log in to ZAPP Admin.

2. Hover over the Profile tab and click Account Users.

3. Click Add New Admin User.

4. Enter the new administrator's details. 

   • Create a temporary password to create the admin account. Do not share this password by email.

5. Click Add to save the new account. 

6. Share the username you created with the new administrator. 

   • Instruct the new administrator to set up a password by entering their email address and username under Forgot Password on the Admin Login Page.

   • The system will send a link for them to set up a new password.

⚡ TIP: Need to add more accounts? Email the ZAPP team to add five (5) additional accounts for $25.

How to Deactivate a General Administrator ❌

1. Log in to ZAPP Admin.

2. Hover over the Profile tab and click Account Users.

3. Locate the account from the list and click View.

4. Change the Status to Inactive.

5. Click Save 💾 .

6. All deactivated user accounts can be found by clicking on Show Deactivated Users from the Account Users page.