How do I publish my event on ZAPP?
Click the Publish Event button in your Event Editor or submit a help ticket. We will review your event to ensure artists are able to apply without issue and then send you a link you can use to publicize your application.
Please note: Your event is not published automatically and will not be listed until it has been reviewed by the ZAPP team.
How do I find the direct URL to my event on ZAPP?
When you publish, you'll get the URL in the confirmation email. You can also find the URL in your Event Editor underneath your phone number.
I don't want to collect images. Can I turn this off?
Yes. You can create a non-artist vendor application to collect submissions without images. Submit a help ticket for more information.
How can I create coupons or discounts for applicants?
Navigate to Events > Coupons and enter in the internal title (Coupon Name), the discount amount (in $ or %), the maximum uses for the code, the code itself, the period of time the coupon will be active, and the items it applies to. Make sure the coupon is set to Active.
How can I allow artists or vendors to edit their applications?
If your application deadline has not passed:
Move the artist to the Incomplete status. To do so, select “Incomplete” within the Status drop-down menu for the artist in question, scroll to the bottom of the page and click “Update All.” The artist will then be able to make changes to their application and resubmit it before your deadline.
If your application deadline has passed:
Move the artist to the Exception status. Once the artist has made necessary changes, they will need to notify you to move their application back to Received.
Can artists or vendors apply after my deadline?
Yes. You will need to extend the deadline in the Event Editor. Make sure the “Hide Current Artist Status” setting on the Jury Administration page is set to “No.”
Why can't my jurors log in?
Make sure they are logging in at http://admin.zapplication.org. Also, check that your Current Jury Status is set to In Progress, and that each juror account is assigned to the event’s jury. You can check this by clicking on the juror account on your jury administration page and ensuring the check box next to your event has been selected.
Why can't my applicants accept my invitation or purchase a booth?
Only artists in the Invited, Accepted, and Exempt from Jury statuses can purchase booth products, and only artists in the Invited status can accept invitations.
If your artists are in the correct statuses but still can’t accept your invitation or buy a booth, check the following settings:
Within your Jury > Administration tab:
Make sure your current jury status is set to Complete. Make sure your Hide Current Artist Status is set to No. (If you have a rolling jury, keep your jury set to In Progress and your Hide Current Artist Status set to No.)
Within your Event Editor:
Make sure your Accept Invitation and Purchase Deadline (found on your Event Information page) is set to a future date.
Within your Product Editor:
The checkbox next to your booth product must be selected, making it active, for artists to see and purchase the product.
Why are my products showing as sold out to artists and vendors?
Artists will see a Sold Out message when the maximum quantity available for a product has been purchased or when your quantity has been set to 0.
When will I receive my monthly remittance?
Checks are cut and sent on the fifth business day of the month. You can track your revenue through the Income Breakdown Report (Reports > Income Breakdown). If you chose to auto-deduct your ZAPP licensing fees, you will not receive your payment until your fees are paid.
How can I download applicant images?
The ZAPP team can prepare a downloadable file of images for any status or group of statuses you want. Submit a help ticket with the name of your event, the statuses you want, and if you want last names included with the image file names. Every event gets one free download.
