Richpanel (@Richpanel) / X

Richpanel

133 posts

Richpanel

@Richpanel

AI-First CX platform. Cut your support costs by 30% and reduce tickets by 30% - Guaranteed. Trusted by Ridge, Jones Road Beauty, Snow and 2,000+ brands.

San Jose, CA

Joined March 2018

Pinned
Richpanel
@Richpanel
Mar 22, 2024
Introducing Richpanel Sidekick: A powerful AI assistant that learns from past interactions and mimics the best agents, ensuring everyone responds with the same expertise as your top agent. Teams can double their throughput and save on support costs.
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Richpanel
@Richpanel
Sep 15, 2022
We’re in 2022, stop giving your customers anger issues & stop overloading your support agents with repetitive queries. #SkipTheQueue for repeat queries by setting up Amazon-like customer self-service. Want to know how? richpanel.com/skip-the-queue #ecommerce #d2c #customersupport
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Richpanel
@Richpanel
Oct 28, 2020
Excited to announce Richpanel + Aircall integration. Ecom merchants can launch their call centre in minutes.
Aircall
@aircall
Oct 28, 2020
To provide excellent customer support, context is everything. @Richpanel's new Aircall integration brings vital information directly into the agent's view. But there's more. Check out all this powerful integration can do: richpanel.com/blog/ecommerce…
Richpanel
@Richpanel
Oct 25, 2022
The most common way ordinary DTC brands prep their CS teams to face the holiday season 🎁 spike is to hire more reps in the interim. But here's how customer support leaders from fast-growing 🚀 DTC brands think before hiring more people: #ecommercebusiness #CustomerExperience
Richpanel
@Richpanel
Oct 15, 2024
We're honored that Richpanel is part of @codyplof’s toolkit for driving Jones Road Beauty's impressive growth. You made our day @AaronOrendorff. Looking forward to seeing more of these tech stack breakdowns!
Aaron Orendorff
@AaronOrendorff
Oct 14, 2024
Want to get @codyplof’s 30+ tools & agencies for Jones Road Beauty … - Reviewed - Rated 5-2 stars - Recommended by GMV Then sign up for the @9operators x @M__Operators Newsletter today ↓
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Richpanel
@Richpanel
Jul 24, 2024
Having a slow Q3? Ridge's sweepstakes strategy is made to order. Tune into Marketing Operators podcast - it's about creating engaging, non-promotional tentpole moments for your online store. 📈✨ feat. @couuor @ecom_con @codyplof #Branding #Growth #ecommerce #EmailMarketing
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Richpanel
@Richpanel
Sep 2, 2022
💭 Riddle Me This💭 purchase is what I do questions I ask for answers I need when the agent is scarce the wait is a curse calls are not required please I insist I don’t always need people to assist what should you do to give me my info sure and swift? #CustomerService
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Richpanel
@Richpanel
Mar 27, 2024
All the best @couuor , @ecom_con and @codyplof 🙌 We can’t wait for the first episode to drop.
MarketingOperators
@M__Operators
Mar 27, 2024
The Marketing Operators Podcast! Brand new show, hosted by @couuor , @ecom_con @codyplof diving into all things performance marketing. First episode drops on the 2nd April to YouTube, Spotify, Apple and X. @motionapp_ @aftersell @Richpanel @HausAnalytics
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Richpanel
@Richpanel
Oct 23, 2018
A good analytics stack can be a game changer in Ecommerce. See the in-Depth Guide To Ecommerce Analytics: Everything You Need To Know. richpanel.com/blog/ecommerce… by @RealAmitRG #Ecommerce #Analytics #EcommerceAnalytics
Richpanel
@Richpanel
May 31, 2024
We enjoy building. That’s our craft. We are fine with others copying. We expect them to :)
Amit R G
@realamitrg
May 30, 2024
Replying to @TaylorHoliday and @MehtabKarta
I’m confident they’ll copy. Our strategy is to give brands a 12-18 month lead where they’ll enjoy better margins and deliver better service than others because of these innovations. What’s sexy today will be table stakes tomorrow.
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Richpanel
@Richpanel
Sep 25, 2018
Richpanel awarded for 'Great User Experience' by @Financesonline
Richpanel
@Richpanel
Sep 7, 2022
Replying to @Richpanel
74% of support agents are at risk of burnout! What causes them to burnout and how can you prevent it? Watch this space to find the answer to the riddle and we're launching something interesting tomorrow.. #ecommerce #d2c #customersupport #customerservice #helpdesk #skipthequeue
Richpanel
@Richpanel
Aug 29, 2024
91 days until Black Friday! Are you getting ready? In the latest episode of Marketing Operators, @connorrolain @couuor and @codyplof discuss how they are preparing for the biggest sales period of the year. Here are top 10 takeaways for eCommerce brands - a thread🧵
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Richpanel
@Richpanel
Sep 7, 2022
Replying to @Richpanel
💭 Riddle Me This 💭 I answer queries and a flood of tickets responses and resolutions are what I measure reviews and ratings are what I treasure repeat questions and frequent asks prey on my leisure what should you do to reduce my pressure? #customerservice