As evidence for consideration, please attach a video clip of you opening the package to reveal the product inside. The company reserves the right not to accept a return of the product if there is no evidence provided.
1. FIRSTER is pleased to accept returns within 7 days from the date the item is received, subject to the product conditions and conditions set by the company.
2. In case that the item needs to be returned directly to the manufacturer or brand, the conditions and return period will be according to the policy determined by the manufacturer or brand.
– Electronic and gadget products, including memory cards or any used electronic and gadget products
– Products distributed and delivered by the manufacturer or brand with a warranty service. The warranty conditions and operations will be according to the manufacturer or brand and are specified on the website, product, and warranty card.
3. The electronic products and gadgets sold by the company, whether manufactured or owned by the brand, will be inspected by the manufacturer or brand owner to determine if the product can be returned based on the specified conditions. The review process, including the notification of the decision, will be completed within 30 days from the date the product is received (in cases where the product is sent to the brand for inspection).
4. The decision to accept returns depends on the brand’s policy. Firster is only responsible for the initial check.
5. In case that you return some products in a purchase order that has a discount, you may not get that discount or may have to pay additional costs. This depends on the discount terms and conditions.
6. If an order includes a free gift, the free gift must be returned along with the product in its original condition.
7. Every order will have a receipt included in the package. To complete a return, the receipt must be returned along with the product.
8. The company reserves the right not to take responsibility for the costs of returning products and other service fees in all cases.
Remarks:
– Changes in product prices are subject to the sales promotion policies set by the company and the manufacturer’s brand. The company reserves the right to change prices without prior notice.
– Certain brands may have specific return conditions beyond Firster’s policies. The approval of product returns will be subject to the brand or authorized distributor’s consideration.
– Free gifts cannot be exchanged or returned under any circumstances.
– The company reserves the right to evaluate and approve product returns based on its specified conditions.
Product and package shall be comply to the company’s terms and conditions.
As evidence for consideration, please attach a video clip of you opening the package to reveal the product inside. The company reserves the right not to accept a return of the product if there is no evidence provided.
| Reason for Return | The product and its packaging must remain in original, saleable condition | The product must be in brand-new condition (not used in any way) |
The product must be complete, including all items, accessories, freebies, warranty cards, and the original packaging | Brand tags must remain intact (price tags/brand tags must not be removed, torn, or detached) | Additional Notes / Evaluation Requirements |
|---|---|---|---|---|---|
| 1.Packaging damaged during shipping | Unboxing video is required as evidence. | ||||
| 2.Incorrect item received or product not as described | Must be in brand-new, unused condition. | ||||
| 3.Product/accessories damaged (not caused by misuse) | Inspection required by company or manufacturer. | ||||
| 4.Incomplete items received | Unboxing video required at time of receipt. | ||||
| 5.Electronics / Gadgets | Return eligible only for manufacturing/shipping defects; manufacturer inspection required. | ||||
| 6.Personal dissatisfaction (color, change of mind, etc.) | Not eligible for return. |
1. Damages on packaging
– Packaging has signs of damage or not in perfect condition.
– Packaging remain closed.
– Product remain new or unused.
– No missing products, accessories, gifts with purchase or warranty card.
– Brand or FIRSTER price tag is not being removed.
2. Received wrong / unmatched products as displayed on the website
– The packaging (e.g. plastic wrap or seal stickers) must not be carved, cut, opened, or show signs of imperfection.
– No damages on packaging.
– Products, accessories, gifts with purchase or warranty card must not be cut, opened, texted, or have any traces of imperfection.
– FIRSTER or brand price tags must not be unpacked, cut or cause to fall off the product.
3. Damages/ malfunctions on product without being caused by misuse
– No missing packaging, products, accessories or gifts with purchase.
– Brand or FIRSTER price tag is not being removed.
4. Missing product contents
– No missing packaging, products, accessories, gifts with purchase or warranty card.
– Brand or FIRSTER price tag is not being removed.
Product Category: Electronics & Gadgets
1. The company reserves the right to accept product claims in this category only in cases where the product’s damages or defects, making it unusable, are caused by manufacturing errors or transportation issues.
(In the event that the product is damaged due to an accident or improper use by the user, the company reserves the right not to accept a return in all cases.)
2. Issues related to the product and its usage must be reported and inspected by the brand or manufacturer for consideration of a product claim according to the specified conditions.
– In the event that the product has a problem within 7 days from the date of receipt, you can contact the FIRSTER to inform the product return. This process has to be considered and approved according to the terms and conditions specified by the manufacturing company or brand only.
– In the event that the product has a problem after 7 days from the date of receipt, you can directly contact the manufacturing company or brand to request for the product return.
– The manufacturing company or brand will take time to inspect and notify the results within 15 days from the date of return.
3. All cases of product return have to be considered and approved solely by the manufacturing company or brand.
Please be note: The company reserves the right to refuse a return if the receipt/invoice and promotional items are not included, or if the product is not returned in its original condition along with the item.
FIRSTER apologize for any inconvenience that occurred. Please be informed that the following condition for return is as below:
Prepare photos or video clips as evidence to return the product. *If the video clip is not provided, the Company reserves the right to decline product returns in all cases.
As proof for consideration, attach files along with your order number and the concerned item’s product detail to our Customer Service within the 7-business-day return policy period. [email protected] or Call 02-677-8799 for further information.
All Categories :
– 7 days after product purchased or a period that is specified by the manufacturer.
– Product with a warranty under the manufacturer. Please contact to the manufacturer directly.
– Product with no product number or the code is taken off.
– Product with a special condition that is specified by the manufacturer. Refunds policy is invalid at all cases.
– Product with defects or damages caused by customer’s inappropriate packaging during returning step.
– Returned products without a receipt enclosed
Electrical Appliances :
The product with a warranty from the brand, memory cards or any used electronics products.
Entertainment media, Games and Musics :
Journals, Newspapers, Magazines and Books, DVD, VCD, Video games, E-Books, E-Magazines, E-Coupons, Coupon Fashion
Accessories :
– Underwears, Kidswear and Socks
– Accessories (Watch and Jewelry), Glasses and Sunglasses
Health & Beauty :
Perfumes, Cosmetics, Skincare, Makeup Accessories, Home Fragrance, and Health products; Cleansing gel, Hand cream, Mask, Deodorant, Supplement, Oral health product, Hair care product, Hair-styling product.
Sports & Fitness :
Sport Equipment, Exercise Machines, Massage Chair, Bicycle, Sportswear, Swimwear, Other Sport Accessories.
Special Deals & Gifts :
Flash Sale Product, Special Price Product, Clearance Sale Product, and All Gifts.
Other Cases :
– In case of an unintentional of placing an order with wrong color/model/type/etc.
– In case of self-maintenance or self-adaptation.
– In case of price variation that might occur in the future, includes gift vouchers.
– In case of your need for additional discount or forget to apply codes/coupons.
– In case that you have changed your mind.
– In case that you make a wholesale purchase or you are a distributor.
– In case that you make an incorrect and false transaction, whether it’s made by yourself or the automatic machine.
– In case that the order includes a free gift, but the free gift has already been used.
*Terms and Conditions are as designated by the company.
The company would like to inform you of the refund policy to ensure clear understanding when using our website services as follows:
In the event that the company cannot deliver the ordered products:
The company will process a refund to the customer according to the payment method as follows:
Credit/Debit Card Payment
– The company will send a refund request to the issuing bank.
– Refund processing time: approximately 30–45 business days.
– The refund will be credited to the cardholder’s account in the next billing cycle (subject to the bank’s policy).
PromptPay Payment
– The company will transfer the refund to the bank account linked to the PromptPay ID.
– Refund processing time: within 21 business days from the date the customer submits payment proof to customer service.
Documents required for bank transfer refund:
2.1. Payment slip for the purchase
2.2. Copy of the buyer’s bank account page with certified true copy signature
2.3. Copy of the buyer’s ID card with certified true copy signature
Installment Payment
– After receiving confirmation of the refund from customer service,
– The company will send a refund request to the issuing bank.
– Refund processing time: approximately 30–45 business days.
– The refund will be credited in the next billing cycle according to the bank’s policy.
Force Majeure (e.g., system errors or technical issues):
– The company reserves the right to extend the refund processing time beyond the stated period in case of force majeure.
– The company reserves the right to change any terms and conditions without prior notice.
CARAT Refund Policy
– In case of product returns or order cancellations, if CARAT points were used in that order, the company will refund the CARAT points to the customer’s account within 2–3 business days after the return or cancellation process is complete.
– If the customer received CARAT points from an order that was refunded, the company will reclaim all those CARAT points from the customer’s account.
– In cases where the customer has partially used CARAT points or does not have enough CARAT points to cover the reclaim, the company reserves the right to reclaim the remaining CARAT points from subsequent orders until the full amount is recovered.
If customers use CARAT in an order that is refunded, the company will return the CARAT to the customer’s account within 2–3 business days after the return or cancellation process is complete.
If customers have received CARAT from an order that is refunded, the company will reclaim all CARAT points granted from that order.
If customers have partially used CARAT or do not have enough CARAT to return, the company reserves the right to charge an amount equivalent to the missing CARAT to fulfill the total amount to be reclaimed.
In the case of return in 100% perfect condition, the customer will be responsible for the cost of returning the product, according to the return conditions set by FIRSTER and subject to the above terms and conditions.
You can contact online channels, according to the return conditions set by FIRSTER and subject to the above terms and conditions.
FIRSTER does not have a trial policy before ordering. Return Policy, Click Here. All returns are reviewed by FIRSTER following the terms and conditions.
Note: Every return will only be considered by FIRSTER and subject to the above terms and conditions.