FIRSTER Help Center

Simple steps and special deals at FIRSTER. Enjoy shopping with us!

1. Click on your favorite item.
2. Select the sizes/colors/flavors you want and click on “ADD TO SHOPPING BAG”
3. Click “Shopping bag” in the upper right corner.
4. Select “Delivery” on cart page. Then check your selected item.
5. Apply a promotion code (if any) then click “APPLY” and “PROCEED TO CHECKOUT” to move into the next step.
6. Fill your shipping address, then click “SAVE” to submit your payment details.
7. Select your payment method and add your payment details, then click “SAVE”
8. Click on “PLACE AN ORDER” button after you finished reviewing your orders.
9. You will receive a confirmation email after your order has been successfully placed. You will also get an update on the status of your order through your registered email address. You can also check your order status directly from firster.com and FIRSTER application.

Simple steps and special deals at FIRSTER. Enjoy shopping with us!

1. Click on your favorite item.
2. Select the size/colors/flavors you want and tap on “ADD TO SHOPPING BAG”
3. Click “Shopping bag” in the upper right corner.
4. Select “Delivery” on cart page. Then check your selected item.
5. Apply a promotion code (if any) then click “APPLY” and “PROCEED TO CHECKOUT” to move into the next step.
6. Fill in your shipping address, then click “SAVE” to submit your payment details.
7. Select your payment method and add your payment details, then click “SAVE”
8. Click on “PLACE AN ORDER” button after you finished reviewing your orders.
9. You will receive a confirmation email after your order has been successfully placed. You will also get an update on the status of your order through your registered email address. You can also check your order status directly from firster.com and FIRSTER application.

Simple steps and special deals at FIRSTER. Enjoy shopping with us!

1. Click on your favorite item.
2. Select the size/colors/flavors you want and tap on “ADD TO BAG”
3. Click “Shopping bag” in the upper right corner.
4. Select “Delivery” on cart page. Then check your selected item.
5. Apply a promotion code (if any) then click “APPLY” and “PROCEED TO CHECKOUT” to move into the next step.
6. Fill in your shipping address, then click “SAVE” to submit your payment details.
7. Select your payment method and add your payment details, then click “SAVE”
8. Click on “PLACE AN ORDER” button after you finished reviewing your orders.
9. You will receive a confirmation email after your order has been successfully placed. You will also get an update on the status of your order through your registered email address. You can also check your order status directly from firster.com and FIRSTER application.

Your order will be cancelled. You can also click to order again after the payment time has ended.

It means your order is in payment pending. If the transaction is not be completed, the order will be canceled within 1-2 hours. Please try to place the new order again.

Receive an order confirmed email within 24 hours after your payment is successful. You can recheck your order status at “My Account” If you didn’t receive an email, Please contact Customer Service via [email protected] or 02-677-8799 on Mondays to Fridays: 09.00 AM – 06.00 PM (Except Saturdays-Sundays and Holidays)

Choose “My Order” and click “Order detail” to track your status. When your order is out for delivery, you can apply tracking no. to track delivery status. Check shipping status

FIRSTER has no reservation policy.

FIRSTER accepts Credit/Debit cards, promptpay, and Installments for convenience, speed, and security based on Secure Sockets Layer (SSL) security standards.

1. Select “Credit/ Debit card” as your payment methods. Fill in your card details, then click “PLACE AN ORDER”
2. You will be automatically linked to the bank system to request an OTP sent via SMS to your mobile phone. Apply an OTP and click “CONFIRM” within the specified time to complete your order.
   * In case you do not click “CONFIRM” after applying an OTP, you are required to proceed with the payment again.
   * In case of unsuccessful payment, please check your account activation for online payment or your credit/debit card’s balance. Then, make your payment again or select other payment methods.
3. You will receive a confirmation email and status updates via your registered email. You can also check your order status from FIRSTER website and application.

1. Select “PromptPay” as your payment methods, then click “PLACE AN ORDER” (Please check your account balance before placing an order)
2. Scan to pay and click “CONFIRM” payment on your mobile banking application within the specified time. In case you place an order via smartphone, please save the QR Code and scan to pay.
   * In case you do not click “CONFIRM” after scan to pay , please proceed with payment and select a payment method again on “ORDER DETAILS” page.
   * In case of unsuccessful payment, please check your account balance and make your payment again or select other payment methods
3. You will receive a confirmation email if your payment is success. You will also get an update on the status of your order through your registered email address. You can also check your order status directly from firster.com and FIRSTER application.

Online Installment Payment Terms

1.  Installment payments is a service for participating banks credit cards only.
2. Any purchases via installment payments must exceed a minimum net amount of 5,000 baht or more, which is the amount after deducting discounts, member points, and shipping costs.
3. Installment payments are available for participating products only.
4. In the event of purchasing products via installment payment and completing the payment process, if cancellation is necessary, all orders must be canceled. Partial cancellation of orders is not allowed.

*Conditions are subject to bank regulations.

Payment error due to OTP

– If you do not receive OTP, please click to request OTP again or check your phone number.
– In case of applying an incorrect OTP. Please recheck and apply again, then click “CONFIRM”.
– In case your credit / debit card has never been activated for online shopping. Please contact the bank directly to activate your credit / debit card.

If the payment is successful, the system will automatically display the successful payment page. No need to submit a proof of transfer to FIRSTER.

FIRSTER has advanced security because the process card payment will be directed to the cardholder bank’s 3D Secure site to receive a one-time password OTP for online payment.

Please contact your bank directly to verify the validity of your credit/debit card. If the payment is not completed, your order will be canceled within 1-2 hours. Please try to place the new order again.

Steps to Request a Full Tax Invoice

(For every purchase, you will receive a “Simplified Tax Invoice (ABB)” along with your order.)

You can request a “Full Tax Invoice” during the checkout process by following these steps:

1. After proceeding from the “Shopping Bag” page to the “Checkout” page,
2. Click “Submit Request” under the Tax Invoice Request section (optional),
3. Fill in the tax invoice details and click Save. The tax invoice request information will then appear on the checkout page.

You will receive a “Full Tax Invoice” instead of a “Simplified Tax Invoice(ABB)”.

Conditions for Issuing a Tax Invoice

• Applicable only for products purchased online.
• The company reserves the right to decline issuing a tax invoice if the request exceeds the time limit specified in the company’s policy or as determined by the brand.

Note

• Please ensure that the “Full Tax Invoice” request information is accurate and complete.

If customers do not request a tax invoice during the purchase or request one but fail to receive it, they may request a retroactive tax invoice within the same calendar year as the purchase by providing details to [email protected].

Conditions for Issuing a Retroactive Tax Invoice

• Retroactive tax invoices will only be issued as PDF files.
• The company reserves the right to decline issuing retroactive tax invoices if the request exceeds the time limit specified in the company’s policy or as determined by the brand.