Your privacy matters to us (because we value our own privacy as well!). We have made this privacy notice that describes our contact information, and lays out the personal data that we collect in order to process your orders. Additionally, we are making clear all of the services we use in the processing of your orders and in communication together (via email, real-time, or for support tickets). If you have any specific questions about this, please reach out to us via the email address listed below. Thank you!
privacy (at) embertone.com
Embertone, LLC
1003 W Lenoir St
Raleigh, NC 27603
Your personal data is only processed by us with your consent. We adopt data collection, storage, and processing practices to protect against unauthorized access, alteration, disclosure, or destruction. The processing of this information, the purposes for this processing, and the legal ground by which the processing occurs is all described below.
Embertone uses Google Analytics in order to improve our service and track sales. The collected information is used to give us a bigger picture of how people are interacting with our website. This data may include your IP address, geographical location, browser type and version, OS, referral source, length of visit, page views and website navigation paths, and also information about the timing and frequency of your visit. The source of the usage data is Google Analytics.
Cookies are small text files a website uses to identify repeat visitors, making their experience much easier and more immediate. Cookies also allow a site to identify usage behavior and compile information that allows for improvement of our content. This information is anonymous and it’s only used on an internal basis. We do NOT share this information externally.
Your personal data is only processed by us with your consent. The processing of this information, the purposes for this processing, and the legal ground by which the processing occurs is all described below.
We collect and process your personal details when you register as a user and with the purpose of linking the data to our Software End-User License Agreement (“EULA”). The data is stored until you deregister as a user and stop using our EULA. We rely on your consent of our EULA to which you are an active party as legal grounds for our processing of your details.
Your personal details are shared with the following Third Party Services in order to complete the processing of your order:
We process the following data:
Please note: your payment details are NOT processed or collected by us. That information is processed through PayPal and North American Bancard.
We don’t share any private or personal information to the public or any third parties without your prior consent, except for when we need to meet legal requirements like accounting, or if there is a legal reason for the courts, or in the case of the following:
You have the right to request that we delete any personal data that we process about you. We will delete the data within one month’s time. We will also, without your explicit demand, delete the data that we have collected but no longer have a lawful right to process. We will inform you about this, if it would occur. Please be aware that without your information, we will no longer be able to provide you with downloads, invoices, or information about updates and upgrades to our software.
If you want to remove yourself entirely from our system, we will do so to the point of maintaining our obligations to the US tax code. For example, we will not delete the sales details necessary for us to comply with the U.S. Internal Revenue Service. However, all other data can be removed, and in doing so you agree to no longer be able to download any Embertone software until you resume a valid user account. In any case, the End User License Agreement (EULA) shall remain in full force throughout perpetuity unless Embertone decides to terminate it. Meaning, you will still have to abide by all of Embertone’s EULA terms. Otherwise, we will hold on to this data indefinitely to keep your account active.
You have the right to know what data of yours we are processing and collecting. At any time you may request a copy of your data referenced above and we will supply you with that information within 30 days of a written request. You must provide enough proof of your identity for us to comply in good faith.
You also have the right to access that personal data and to receive the following information:
You have, at any time, the right to have us correct any inaccurate personal data. You also have the right to correct any incomplete personal data, taking into account our purposes of the processing, by providing a supplementary statement.
You have the right to have us restrict our processing of your personal data. This may be achieved if:
You have the right to receive your personal data, obtainable in a structured, commonly used, and machine-readable format. You also have the right to transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means. If we deem it technically feasible, you have the right to us transmitting the personal data to another controller.
You have, at any time, the right to lodge a complaint with a supervisory authority regarding our processing of your personal data. Regardless of where we carry out our business, even if it would not be in the member state which is your country of residence, you have the right to lodge your complaint with your national supervisory authority.
The online services listed above are themselves responsible for observing the statutory provisions on data protection. In general, these online services also have their own privacy policy, which we have linked above as well, which is binding in this regard. We hereby make it clear that we do not take any responsibility or liability for this.
We reserve the right to amend this privacy policy at any time.
Would you like to defend your rights, which are listed in this Privacy Notice, you may contact us here: privacy (at) embertone.com
If you’re a currently enrolled student or an educator at an accredited school – whether it’s a university, high school, conservatory, or a structured online program – we’d love to offer you 20% off our instruments.
To apply, just send us a message including your school or program name, your role (like student or teacher), and any other relevant info – along with a quick proof of your academic status (like a scanned student or faculty ID). Once we’ve had a chance to review your info, we’ll send you a custom discount code to use at checkout.
A few things to note: This discount can’t be combined with other discount codes, sale pricing, or upgrade offers. Short-term courses, non-accredited programs, or quick certificate workshops don’t qualify.
Customize your gift card details and add it to your cart.
After purchase, the gift card will be automatically emailed to the recipient.
We offer upgrades from a lower edition (e.g., Lite) to a higher edition (e.g., Full) by paying the price difference between what you originally paid and the current price of the higher edition of eligible product series. Promotional pricing will also be factored into the upgrade process during active sales. Additionally, you have the option to retain access to your current edition for a $10 license fee.
