Discover how businesses like yours are transforming customer experiences with AMC Technology. Our customers share how our solutions help them deliver more connected, efficient, and personalized interactions — every step of the way.
Amazing Team – Great Customer Service
This app allowed us to utilize all of our phone system functionality within Salesforce. The team that helped us implement it was extremely responsive, attentive and smart. We are excited to take this implementation to production later this year!
In Q4 alone, we saved over 3,800 hours thanks to DaVinci—cutting an average of 40 seconds from each screen pop-enabled call across membership, roadside, and travel. It’s made a major impact on our agent efficiency and member experience. I’ve taken 50–70 calls a day myself, and I know firsthand how valuable that time savings really is.
DaVinci is very easy to get started with the integrations, almost like plug-and-play. DaVinci’s integration with SAP C4C, Genesys + Five9 ensures a comprehensive 360-degree view of all customer interactions using different technologies across our third-party contact centers.
DaVinci is very flexible in installation and easy to use. Through the DaVinci application, we eliminate the usage of two screens for very busy agents & all caller information is passed automatically to the SAP agent page.
Over 10 years as an AMC customer is a sign that it’s a solid offering. Consistency and ability to keep it running with a reasonable amount of effort. There is a consistency of delivery from the product.
This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales managers have more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance
DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop, eliminating the extra effort.
AMC is an experienced vendor, offering a solution [DaVinci] that has perfectly fit our business needs for years.
The omni-channel integration from a feature stand point and the single user interface for all channels were the biggest differentiators because none of the other products had that. AMC stuck with us – they over delivered.
With the other solutions, we needed two different tools: One for email and chat and another for the phone… With Omni-Channel Supervisor and AMC’s solution, managers can move agents from phone to email, email to phone, or to both channels. They can flip agents in and out of each channel! This [Omni-Channel Supervisor] is a Salesforce feature that was enhanced by AMC. The two products worked so well it was like 1 + 1 = 3 instead of 2. The agents love it!
With any solution vendor, it is appreciative when you have one email, phone and point of contact that you know you can go to that will do everything they can to help you. In other companies you may be directed to another territory or team, but with AMC every problem we had was taken care of with very good support.
We like that DaVinci is a very stable, reliable platform and we haven’t had any problems working with AMC in the past 20 years. We have enjoyed working with their support team… it reduces customer frustration because they don’t have to identify themselves multiple times
We have shortened the call duration by an average of 30 seconds per call, allowing us to service more customers with the same number of representatives…
Easy to install and setup. Easy to upgrade. Zero downtime for 9 years. Best solution I’ve found for our needs.
The implementation of AMC CTI integration laid solid foundations for a leap in Colmobil’s Customer Interaction Centers behavior and performance.
Using Screen pop had always been a big want for both our customers and employees. The ease with which it was setup and deployed, along with the ease of use made it a fantastic addition to our technology needs.
Sometimes when you are a little quick to adopt the latest technologies or want the newest toys, life can be frustrating. When you are a David working with Goliaths, you can get frustrated and scared. My adoption to Twilio with DaVinci was a bit of a struggle due to my specific use-case as a small user. HOWEVER, the support and customization I received from AMC, Paul Martin, and Ashley Etherton was outstanding. I believe not only did I pick the right technology with Twilio, but the best business partners in AMC. Excited to move on the SMS and chat bots!!! Move forward with AMC and give them your company’s wish list.
It’s mostly plug and play except requiring an additional setup on a server as our client had existing telephony systems. The support from Paul M was exceptional and we could set it up in no time. The switchover to prod was seamless. We explored the option with other vendors and they couldn’t as easily plug into the existing telephony system and proposed a lot of bells and whistles which was not required. Trusted name and lot of experience in CTI domain definitely helps AMC set apart from other vendors resulting in commendable customer satisfaction.
Just when you need more than what you see in all the options available for CTI integration DaVinci seems to be perfect choice. Each customer has a different requirement which simply can not be fulfilled by any system until you do some customizations and that where DaVinci has you covered. This product is very customizable and thus can be integrated in any way you like. You have a cool ability to integrate with any existing telephony system.
As a community bank with a large customer service center, improving our customer experience is a continuing effort. Adding the DaVinci product to our customer case management systems has enabled us to reduce call handle time by reducing the time to authenticate customers. Davinci was easy to integrate into our Cisco and Salesforce environment. The implementation and support teams were professional and easy to work with. Davinci was easy to customize to the needs of our Customer Service teams. I would recommend Davinci to other customer service centers looking to streamline their call handle process. Your agents will thank you!
DaVinci is a great tool providing integrations with all top telephony providers and CRMs.
Where to start! We use DaVinci for almost a year now. Couldn’t be happier with the integration with our D365. Perfect communication with AMC team (despite the time difference). I wholeheartedly recommend DaVinci to any businesses out there that use D365 and need a reliable and seamless cloud contact centre solution.
Our customer required integration between Microsoft Dynamics 365 and Amazon Connect, and we found several products that claimed to provide tight integration. However, when we put these products to the test, DaVinci came out on top… AMC is fast becoming our product of choice for CRM integration.
We are using DaVinci to integrate our phone system to Dynamics CRM and it works really well. The support we got from AMC was nothing but the best since the beginning from meeting catch ups, integration, testing and training. I highly recommend DaVinci and AMC team!
Great solutions to increasing call center efficiency.
DaVinci helped me to give the best solution to my client.
The Davinci product gives my company a very good solution and meets the goal of my Contact Center deployment.
The system is pretty much maintenance free, set up once and forget. Our organization SAP CRM system are able to integrate seamlessly with voice system thanks to AMC Technology.
We have been using AMC products for the last 7 years with our Avaya Call center product and Microsoft Dynamics CRM, it is a very stable application and very rarely we need to take assistance for any troubleshooting and even if it required support, their support is awesome.
We are in the process of integrating our Avaya phone solution in to our SAP screen for a single contact point for our call center agents. One spot where they can control all calling functions as well as ordering functions. The integration link we had from Avaya was very basic and was not working well. Switching to AMC DaVinci has proven to be a much better solution.
Integrating into any communication channel is the best thing that I have ever seen. Before, we have limited access to the agent’s UI. Now with Davinci, we can able to take total control of the agent’s UI.
The newest version is very easy to manage and allows our users to quickly identify and navigate to contacts in Salesforce. We repurpose the time saved searching for contacts to speaking with customers.
Leading solution built on the OpenCTI platform
I have used Contact Canvas from AMC Technology for a number of years through their different versions on the Salesforce platform. The OpenCTI platform has allowed Contact Canvas to shine. I strongly suggest using the Agent Palette feature to customize your experience, this is something that allows AMC to lead the pack.
World Class Support from Sales to Implementation
I have been having a wonderful experience with Phil on the sales team. Also with Iggy in regards to implementation and customization. The product is great however the people behind the product is what really makes it shine. Thanks AMC!
AMC Contact Canvas Integration with Salesforce
AMC helped us integrate CTI with Cisco Call Center. This enabled us to integrate Sales Force Service Cloud with Cisco phone system for better consumer experience. Network Consulting Office managed the integration phase and call center setup of the project; a few challenges faced on the way but AMC and NCO teams went out of their way to the deliver on time. I highly recommend it!
AMC – Contact Canvas and Open CTI Solution
AMC Technology has been an amazing professional partner with my organization Thomson Reuters and their CTI solution has been one of our customer satisfaction success stories towards Salesforce.com and Open CTI rollouts. Initially we had done a tremendous amount of comparisons and research for CTI solutions for our company. Our assessment only confirmed that AMC CTI solutions were way ahead for its robustness, reliability and their strategic future thinking vision and direction in the CTI space. We are very pleased to have a reliable partnership with Larry Smothers, Paul Martin and Aimee Stinson from AMC. I would highly recommend AMC CTI solutions for any CTI needs for Salesforce.com cloud CRM.
Call Center Solution CTI
AMC assisted with our CTI integration with our Call Center. The results are that we able implemented Sales Force Service Cloud and use our Cisco phone system for a greater customer service. As the project plan, “it went smoothly and painless”. Highly recommend!
AMC Technology products and staff are outstanding
I’ve done several implementations with AMC over the past 11 years and each has been very successful. Most of my implementations had very advanced requirements and were no problem for AMC to handle. AMC staff and AMC products are outstanding. I would highly recommend AMC Technology.
A Great Solution for Call Center CTI
As a Salesforce Account Executive, my customers trust me to steer them in the direction of solutions that solve their business issues. My AMC counterpart Mark Wallace and I were able to deliver a whole call center/case management solution to our customer. AMC’s open CTI is the only product we were able to identify as having all of the call and contact automation, as well as the reporting capabilities my customer needed. Today my customer is implementing Salesforce across their call center, and AMC’s CTI functionality drives even greater ROI!
