AMC Technology is a global leader in contact center integration consulting and solutions, helping organizations streamline customer interactions by connecting communication tools with CRMs and service platforms. With over three decades of experience, AMC supports businesses across industries in delivering seamless customer experiences.

DaVinci is AMC Technology’s adaptable integration framework, expertly wielded by our consultants to orchestrate your complex customer engagement ecosystem. More than just a toolkit, DaVinci empowers us to craft tailored solutions across your CRM, CCaaS, and custom platforms, moving beyond rigid, one-size-fits-all approaches.

As your strategic integration partner, we leverage DaVinci to rapidly design, deploy, and evolve solutions that address your unique business challenges, whether you’re modernizing legacy systems or enabling seamless omnichannel experiences. With DaVinci as our foundation, we minimize implementation hurdles and deliver measurable improvements across your entire contact center.

Unlike traditional vendors, AMC Technology acts as a strategic orchestration partner. Our consulting approach ensures your technology investments deliver measurable value through tailored integrations, cross-platform expertise, and proactive support throughout the customer lifecycle.

DaVinci Agent provides advanced CTI features like screen pop, click-to-dial, contextual call
controls, interaction logging, customer screen transfer and omni-channel. Licenses provide users
with access to a library of integration apps and our cloud-based administration portal, Creators
Studio. If needed, DaVinci Premise Gateway can be added to any plan for an additional cost to
connect on-premise and cloud environments.

DaVinci integrates with the following CRM & communication channels with pre-built apps out-of-the-box. Custom applications can also be integrated.

CRM: Microsoft Dynamics (365 & USD), Oracle (CX Sales, CX Service, Siebel), SAP (Sales
Cloud, Service Cloud, and CRM), Salesforce (Classic, Lightning, & BYOT), ServiceNow and
Zendesk.

Communication: Amazon Connect, Alvaria (formerly Aspect) Avaya (AACC, AIC, AES, IP Office
TAPI, ACCS), Cisco (Finesse, UCCE, UCM, UCCX), Five9, Genesys Cloud, Twilio, and Twilio
Flex.

DaVinci is ideal for industries that rely heavily on contact center operations, such as healthcare, finance, retail, utilities, and government. It supports use cases like omnichannel customer service, sales enablement, help desk support, and field service coordination.

AMC Technology supports organizations from mid-sized teams to global enterprises by tailoring our integration services to your scale, complexity, and goals. Our consulting-led model ensures each solution is right-sized—from rapid deployments for agile teams to multi-platform orchestration for large-scale operations. Whether you’re modernizing a single channel or transforming an entire contact center, DaVinci grows with you—backed by AMC’s expert guidance every step of the way.

DaVinci is built for maximum flexibility, supporting cloud, on-premise, and hybrid environments. Through tools like our DaVinci Premise Gateway, we seamlessly bridge on-premise systems with cloud platforms—ideal for contact centers in transition or with mixed infrastructure. Agents can access DaVinci from any HTML5-compliant browser, securely through a VPN, or even in remote settings—ensuring continuity and consistency regardless of location, device, or deployment model.

Yes. AMC Technology offers sandbox services let your team explore how our solutions orchestrate seamless integration between your communication and CRM platforms. These controlled environments allow you to simulate real-world scenarios, validate your unique use cases, and evaluate the end-to-end experience—without impacting your production systems. It’s a safe space to ensure alignment, minimize risk, and gain confidence in AMC as your integration and customer engagement partner.

Yes, you can try out the agent experience by using the DaVinci Simulator App to see incoming activities.

Data security and compliance are central to AMC’s architecture. Our integrations support end-to-end encryption, role-based access, and follow best practices aligned with global compliance standards like GDPR and HIPAA. We prioritize protecting your customers’ information at every step.

AMC provides ongoing support through technical assistance, system health monitoring, and proactive updates. Our Customer Success Team partners with you to ensure continuous optimization and maximum ROI from your DaVinci solution.

AMC is constantly improving DaVinci and works on a continuous delivery model. Without impacting current customer production environments, new releases are available to customers to experience, test and move to production at their own pace.

DaVinci can easily plug-and-play out of the box. If you are using a solution not listed above, additional development may need to be completed. DaVinci can still integrate your contact center if you use a mix of on-premise and cloud applications.

Yes. Before any commitment, AMC offers strategic consulting services designed to validate fit and feasibility—from proof of technology and sandboxing to solution blueprinting and costing. These early-phase services ensure your technical and operational goals are met with confidence before full onboarding.