Security & Certifications

AMC Technology’s Cutting-Edge Solutions Ensure Unmatched Security for Your Business

We’ve got your back!

AMC Technology meets and exceeds modern technology standards for our DaVinci™ platform, applications, and operations against unforeseen circumstances. With regular audits of our security implementation internally and through vendor certifications, strong encryption protocols, and the maintenance of industry standards, we give organizations confidence in trusting us to manage their contact center’s security.

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CSA STAR Level 1 Certification

AMC Technology is certified Level 1 by the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR), the industry’s most powerful program for security assurance in the cloud.

The STAR Program encompasses key principles of transparency, rigorous auditing, and harmonization of standards. Companies that use STAR indicate best practices and validate the security posture of their cloud offerings.

The STAR registry documents the security and privacy controls provided by popular cloud computing offerings. This publicly accessible registry allows cloud customers to assess their security providers in order to make the best procurement decisions.

SOC 2 Type 2 Compliant

AMC Technology is SOC 2 Type 2 Compliant.

AMC has undergone an audit which verified that our cybersecurity controls are designed and implemented correctly in January of 2026, demonstrating their ability to safeguard customer data according to the Trust Services Criteria.

Compliant & Secure Across Industry Standards

DaVinci is designed to provide our customers with the capabilities they need to comply with General Data Protection Regulation (GDPR). AMC does not collect any specific customer Personal Identifying Information (PII) and any data that passes through our system is encrypted in transit.

HIPAA Compliance

AMC has designed DaVinci with the appropriate physical and technical safeguards for Protected Health Information while in transit and at rest in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our safeguards include:

Encryption of data in transit via HTTPS/SSL with TLS 1.2
Encryption of data at rest via AES-256 encryption
Two-Factor Authentication (2FA) for highly privileged users
Azure Security Services for intrusion prevention, DDOS, anti-virus, and anti-malware attacks
Information Security Awareness training for new and ongoing employees
Role-based Access Control (RBAC) with the least privileged access

HTTPS/ TLS 1.2

AMC secures information at rest and in transit through the use of HTTPS/SSL and AES-256 data encryption.

PCI Compliance

The DaVinci Toolkit is a PCI-neutral integration and orchestration platform. By not handling, storing, or transmitting payment card data, it enables enterprise customers to maintain clean PCI segmentation boundaries. This simplifies compliance audits and reduces the risk footprint for customer experience and IT teams.

Organizations using DaVinci can confidently build omnichannel workflows, integrate CRMs with CTI systems, and support real-time agent experiences—without extending their PCI scope. Our PCI-aligned safeguards include:

No capture, transmission, or storage of Payment Card Data (CHD or SAD)
Metadata-based API and event streams (e.g., customer ID, not credit card data)
Full encryption in transit using TLS 1.2+
No storage modules or data persistence within the DaVinci platform
Stateless middleware operation with no session recording or data logging
No payment UI or backend services within DaVinci
Segregation of payment workflows to PCI-certified CRM pages or IVR systems

Vendor Certifications

Our commitment to quality is demonstrated through our rigorous testing both internally and externally. AMC has a long-standing record of the most vendor certifications in the industry, another way AMC ensures the quality of integrations.

Salesforce Appexchange Partner

Zendesk Partner

Cisco

Alvaria Partner

Avaya DevConnect Technology Partner

Microsoft Partner

ServiceNow Partner

SAP Partner

Genesys Partner Network

Twilio

Tools

Azure Cloud Services

As a long-standing Microsoft Gold Partner, DaVinci is built on Azure Cloud Services, enabling the best security practices and tools. AMC consistently maintains an Azure Security Score of 100%.

Code Analysis Tools

Testing occurs both before and after deployment through the use of tools like Microsoft Security Code Analysis and OWASP recommended third party scanning tools.