- CSA STAR Level 1 & SOC 2 Type 2 Certified
- AES-256 & TLS 1.2 Encryption for Data Protection
- GDPR & HIPAA Compliant
Why choose AMC for your Salesforce Consulting & Integration?
Security & Compliance
Core Competencies
- Einstein AI
- Real-Time Transcription
On-Premise Integration
Industry leadership since
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Apps
Apps
Get More Out Of Your Salesforce CTI
AMC Technology had the first call center integration app listed on Salesforce AppExchange in 2007. Since then we have refined our strategy and Toolkit to meet our customer’s every need. With AMC and DaVinci, you’re getting more than a standard CTI vendor—you’re getting a smarter, more flexible integration. Native Salesforce integrations can sometimes feel limited, providing only the basics like screen pop and click-to-dial. DaVinci goes far beyond by solving the deeper challenges contact centers face.
The Ultimate Agent Experience with DaVinci for Salesforce
Simplify your customer experience operations and increase productivity without replacing your existing infrastructure. DaVinci gives agents instant access to caller details and interaction history—right from Salesforce—so they can deliver faster, more personalized service. Empower your team with actionable insights to improve performance and make confident, data-driven decisions.
Learn More About Popular Salesforce Contact Center Integrations
Pre-Built DaVinci solutions for popular contact center technology
Salesforce Consulting & Services
Get more from your Salesforce investment with expert guidance from AMC Technology’s professional services team. We help you navigate hybrid environments, optimize workflows, and bring your customer experience vision to life.From strategic planning to hands-on deployment, our consultants work with you to solve the unique challenges of your CX stack—empowering your agents, improving ROI, and accelerating time to value.
No two contact centers are alike—which is why we never take a one-size-fits-all approach. AMC customizes your Salesforce experience using the DaVinci Toolkit to align with your exact workflows, channels, and goals.
What Sets Our Approach Apart?
- Validated Use Cases: Before we customize anything, we run a low-risk Proof of Technology (PoT) to ensure DaVinci works within your environment and meets your needs.
- Hands-On Experimentation: Through sandboxing, you get to test automations, AI features, and integrations in a safe, non-production space—refining your solution before deployment.
- Flexible by Design: DaVinci gives us the building blocks to rapidly adapt Salesforce to your contact center—whether you’re optimizing case management, dialing, or agent workflows.
- Results That Stick: Our customizations are designed for long-term scalability and performance, backed by expert guidance and iterative improvements.
Whether you’re transitioning to Salesforce from another CRM or consolidating multiple orgs, AMC helps ensure your migration is smooth, secure, and future-ready. We don’t just lift and shift—we assess your environment, align with your goals, and use our DaVinci toolkit to minimize downtime and risk.
How We Support Your Migration:
- Expert-Led Planning: We work with your team to understand your current workflows, data structure, and contact center needs—mapping a migration plan that avoids common pitfalls.
- Accelerated with DaVinci: Our DaVinci platform helps bridge systems, allowing you to maintain business continuity and agent productivity even during complex transitions.
- Data-Driven Decisions: Our Blueprinting services help you define requirements, align stakeholders, and design a solution tailored to your operations—before you commit to full implementation.
- Future-Ready Foundation: We don’t just migrate—we optimize. With embedded Einstein AI, flexible CTI, and vendor-agnostic integrations, your new Salesforce setup will be more agile than ever.
Launching your Salesforce integration is just the beginning. With AMC’s Enablement services, we ensure your team continues to grow, adapt, and get the most out of your DaVinci-powered contact center.
What You Can Expect:
- Continuous Optimization: As your business evolves, so should your technology. We help you enhance and refine your solution with new features, AI advancements, and automation improvements.
- Ongoing Training: From new hires to power users, we deliver training and resources to keep your team confident and self-sufficient—ensuring long-term adoption and success.
- Strategic Guidance: Our experts stay close, helping you evaluate performance, explore emerging capabilities, and align your CX strategy with evolving customer expectations.
- Long-Term Partnership: Enablement isn’t just support—it’s a collaborative relationship that keeps your technology working harder for you, year after year.
“First of all, I want to say the collaboration between your teams and our internal IT team has been amazing.”
This teamwork between CAA and AMC Technology was key in building the customized solution that supported CAA’s unique needs for roadside assistance.
Kevin Mak
CAA Club Group
Salesforce FAQs
Our DaVinci Toolkit is equipped to support all versions of Salesforce
- Salesforce Classic Console
- Salesforce Lightning
- Salesforce Voice BYOT
AMC has experience with Salesforce Voice, Agentforce, and Einstein AI. Our real-time transcription feature can be implemented either through the DaVinci Premise Server or directly at the agent level, depending on your setup. This transcription capability enables key features of Agentforce and Einstein AI, such as Work Summaries, AI-powered replies, and Conversation Mining. DaVinci integrates these tools into a single, streamlined interface for your agents.
DaVinci integrates seamlessly with all major Salesforce platforms—including Sales Cloud, Service Cloud, and Sales Engagement. Whether your team is focused on sales, service, or outreach, DaVinci delivers real-time communication tools, AI-powered features, and a unified desktop experience directly within your Salesforce environment.
Absolutely. DaVinci supports both cloud-based and on-premise telephony systems. This means you can keep your current phone provider and still gain all the benefits of a fully integrated Salesforce experience.
Yes—AMC Technology’s DaVinci was the first contact center integration app listed on the Salesforce AppExchange back in 2007. You can find us there today with continued support and innovation for Salesforce users.
One More Question?
Let us know, if you need some help and didn’t find an answer to your question.
Resources
Find out how AMC Technology & Salesforce work together in this downloadable guide.
Find out how AMC Technology & Salesforce Voice work together in this downloadable guide.
