Proxuma: Upgrade your Autotask Planning & Project Management

Shifts. Always covered. Always fair.

Managing shifts should not mean juggling spreadsheets or overloading the same people. With Proxuma Shifts you automate coverage for your helpdesk, NOC or on-call rotations directly inside Autotask. Balance workload, rotate resources fairly and keep your service running without the stress.

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Resource rotation made simple

Stop relying on the same few people. Set rotation rules so shifts cycle automatically. This keeps distribution fair and your team motivated.

Shift intensity for fair distribution

Not all shifts feel the same. Nights and weekends can be more demanding than daytime coverage. Proxuma uses intensity to spread these shifts fairly across the team and prevent overload.

Capacity impact that balances work

A shift is more than just time on the clock. You can define how much capacity a shift consumes, for example 80 percent, so engineers still have space for other tasks to be planned during the shift.

Visible in the calendar

Shifts are fully visible in the calendar, so planners can see who is on duty, on standby, or off, all in the same view.

Seamless integration with Outlook and Autotask

Outlook

Proxuma writes shifts directly to Outlook so every team member sees their schedule in their own calendar. No more guessing who is on shift, everything is clear and accessible where your team already works.

Autotask

Proxuma reads all your Autotask projects and tasks so you can view them alongside shifts in one place. When scheduling, Proxuma keeps both Outlook appointments and Autotask activities in mind, making sure shifts never overlap with existing work.

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Our experts will show you:

How to automate fair rotation
How to balance intensity and workload
How to sync shifts with Outlook and Autotask

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Schedule a Proxuma demo to explore project and resource planning in Autotask

News and insights

FAQ

We think that you will love Proxuma but you can decide for yourself. We give a free 14-day trial, no strings attached. We also offer a monthly commitment after that.
Testing it out is low-impact: after connecting Proxuma, you can get started immediately and see if you get value out of it.
If not, a connected Proxuma instance that is unused won’t impact your Autotask at all.
Autotask can be complicated and so getting the full use out of Proxuma can sometimes take some adjusting. For this, we offer a free chat service with our Proxuma specialists, right in your product. We’re also always willing to jump on a call if needed and for a true boost to your Autotask configuration, our Autotask consulting company Dxfferent is available for free intake calls.
Setting up Proxuma is done within 1 hour. Simply register, connect and you are ready to go. The initial syncing can take up to 24 hours depending on the size of your database.
Our onboarding is automated on our backend. We offer our Premium onboarding services for free! Setup a call with one of our Specialists and we help you to get started: Book Onboarding.
Instructions on how to connect with your PSA can be found in our knowledgebase inside Proxuma.
At the moment the first platform we fully connect with is Autotask. Proxuma is ready for multiple integrations and absolutely will add more!
Suggestions which are already made by interested companies are Topdesk, HaloPSA, Zendesk, Monday, Connectwise and Jira.
Proxuma is built to scale. We can integrate with any PSA software vendor that has sufficient API access. We prioritise the integration of other vendors based on demand, feel free to ask or suggest!
Can’t wait? Gather a group of interested users. When there is sufficient commitment we will push the integration to the top of our priority list.
Yes you can! You either create them from scratch, of from a template and quickly slot them into the right place by dragging and dropping. With our bulk edit feature, you can move multiple tasks or projects on the fly, while we move their attached service calls for you and resolve any new calendar conflicts created by that. From beginning to end, your project happens completely in Proxuma!
Our pricing can be found here.
Firstly, we don’t have a minimum purchase, we don’t charge for onboarding and we don’t expect you to commit beyond monthly at first.
The trial 14 days, completely free, where we help you get the most out of Proxuma and Autotask with as many live sessions as you want.
Later, you can always commit for 12 or 36 months to lock in your price, and het an automatic 10% or 20% additional discount. The commitment is flexible, in that you can always swap licenses within the organisation. Your commitment is essentially for a number of licences, not a type of license.
What Proxuma costs.
By booking a demo, you get access to our pricing. Be sure to ask for our promotional offer! We charge a price per engineer, planner and project manager. This means you can choose who gets a license, and what level of access they get.
We want to make your whole MSP more profitable with Proxuma, but that doesn’t mean everyone has to adopt it. The last thing we want is for you to have to convince everyone to adopt a new product, one that stands in between an engineer and their time tracking in Autotask. That’s why Proxuma is built for the Planners and Project Managers first.
That said, if other people get value out of it they can use Proxuma as well. Engineers can see their timeline, as well as their projects in Proxuma. In their Outlook, Proxuma provides a deeplink to the ticket you’ve scheduled for them so they are always just one click away from where you want them to be.
Proxuma is out of Beta and fully live, being used by 100+ MSPs around the world. We have a fulltime development team constantly churning out improvements, so if you are missing a feature don’t hesitate to ask!

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Portrait of the Proxuma founders from Dxfferent, experts in Autotask consulting for MSPs

The story of Proxuma

After helping more than 150 companies with his Consultancy firm Dxfferent, where he helps MSPs to optimise Autotask and implement MSP strategies, Jasper saw the same challenges time and time again. Everyone loves Autotask but insight, grip and planning isn’t as perfect as we want, which makes it time-consuming and annoying.

After talking with a lot of clients we knew there was a clear demand for a more efficient planning and project management process. That’s why we created Proxuma. For our existing clients and now available for you as well!