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Frequently asked questions.

Answers to the questions we hear most often from research labs, custom-synthesis customers, and first-time orderers. Can't find your question? Email [email protected] or call +18338549601.

01

Ordering & shipping

How orders are processed, packed, and delivered.

Where do you ship from? +

All orders ship from our warehouses in Austin, TX and Long Beach, CA. We use USPS Priority and UPS Ground for most domestic orders. International shipping is available by request to qualifying institutions.

How fast will my order arrive? +

Domestic US orders placed before 2pm ET Monday–Friday ship the same business day. Most US customers receive their package within 2–4 business days.

Is shipping really free? +

US orders over $200 ship free via USPS Priority. Smaller orders ship for a flat $9.95. Expedited and cold-chain options are available at cost.

Do you ship internationally? +

We ship to qualifying research institutions in Canada, the UK, EU, Australia, and select APAC countries. International orders require an institutional address and may require an end-use declaration. Contact us before placing the order.

Will the peptides be cold during shipping? +

Lyophilized peptides are stable at ambient temperature for the duration of standard transit. For long-distance international shipments or high-summer routing we ship with thermal packaging at no charge.

Can I track my order? +

Yes. You'll receive a tracking number by email within four hours of release. Most customers track their package on the carrier's site directly.

02

Quality & testing

How we verify what's in the vial.

What purity do you guarantee? +

Lots are released against a ≥99% reverse-phase HPLC purity criterion unless otherwise stated on the product page. The actual measured purity for your specific lot is on the COA.

Where can I find the COA for my order? +

Look up your lot number (printed on the vial) on our batch portal at koipeptides.com/lot/. Each lot has a public page with HPLC chromatogram, LC-MS spectrum, and counterion content.

Are tests run by Koi or by an outside lab? +

Both. We run internal HPLC and LC-MS on every lot, then ship a sample to an independent ISO 17025–accredited laboratory for blind retest. We publish both sets of results.

What is a third-party COA and why does it matter? +

A third-party COA means the analytical work was done by a lab with no commercial interest in the result. It's the only way to verify that the supplier's internal claims hold up. We pay for it on every lot because it's the right way to do it.

What happens if a lot fails QC? +

It doesn't ship. We re-purify or re-synthesize, and the customer waiting on it gets a heads-up call before any timeline slips. Honest communication beats a quiet rescheduling.

03

Products & storage

Specs, handling, and shelf life.

How should I store the peptide once it arrives? +

Lyophilized peptides should be stored at -20°C in their original sealed vial. Once reconstituted, store aliquots at -80°C to preserve activity. Avoid repeated freeze-thaw cycles.

What's the shelf life on lyophilized material? +

Most lyophilized peptides are stable for at least 24 months at -20°C. The exact dating is on the COA, and we publish stability data on our blog for the most-ordered compounds.

What solvent should I use for reconstitution? +

Sterile bacteriostatic water is suitable for most peptides. Hydrophobic sequences may require a small percentage of acetic acid or DMSO. Each product page lists a recommended reconstitution buffer.

Why does the listed mass differ slightly from what I get? +

The label shows the net peptide mass. Counterions (acetate, TFA) and residual water can add 5–20% to the gross weight. The COA reports both net and gross values.

04

Custom synthesis

How custom orders work end-to-end.

How do I request a custom synthesis? +

Email the sequence (single-letter code), required scale, target purity, and any modifications to [email protected]. You'll have a scoped quote within one business day.

What's the typical turnaround? +

Linear sequences ≤30 amino acids typically run 10–14 business days. Modified or longer sequences run 14–21 days. Cyclic and stapled peptides run case-by-case.

What modifications can you handle? +

N-terminal acetylation, C-terminal amidation, PEGylation, lipidation, phosphorylation, biotinylation, fluorescent labeling (FAM/TAMRA/FITC/Cy3/Cy5), and isotope labeling. Stapled and head-to-tail cyclic peptides are available case-by-case.

What happens if my custom peptide is hard to synthesize? +

We'll tell you upfront. If the sequence has a known synthesis-difficulty risk, our chemists will flag it during the quote stage and propose an approach (microwave-assisted SPPS, pseudoproline insertion, or fragment condensation).

Do you sign NDAs for custom work? +

Yes. We sign mutual NDAs as a default for any custom synthesis project. Send your standard form or use ours.

05

Research use & compliance

The legal and ethical side of working with our products.

Can these peptides be used in humans? +

No. All Koi Peptides products are sold strictly for in-vitro research and laboratory use. They are not drugs, supplements, cosmetics, or food, and they are not intended for human or veterinary administration.

Who can buy from Koi Peptides? +

Customers must be legitimate research professionals — academic researchers, commercial scientists, or institutional buyers. We may request institutional verification for orders above defined thresholds or for restricted compounds.

Do you sell GMP material? +

No. We are an RUO supplier. For GMP-grade material destined for clinical use, we recommend partnering with a registered cGMP CDMO; we'd rather refer you out than misrepresent our scope.

What's your policy on restricted compounds? +

Some peptides are subject to export controls or institutional restrictions. We follow US export regulations strictly and may request end-use documentation for sensitive sequences.

06

Account & billing

Payment, terms, and institutional accounts.

What payment methods do you accept? +

Major credit cards, ACH, and wire transfer. Verified institutional buyers can apply for net-30 terms.

Do you offer institutional pricing? +

Yes. Volume pricing for academic labs, CROs, and biotech research teams is available through our wholesale program. Reach out to [email protected].

Can I get a quote before ordering? +

Absolutely. Add the items to a quote request from any product page, or email us. Quotes are returned within one business day and lock pricing for 30 days.

What's your return policy? +

If a peptide doesn't match its COA on independent retest, we replace it or refund the order. We do not accept returns of opened vials for unrelated reasons — this is industry standard for research chemicals.

For Research Use Only · Not for human or veterinary use

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