Online bookings

You can now book more and more or your favourite services with us through MindBody, the online booking app. Classes can be booked up to 1 week in advance, you can monitor availability and join a waiting list should a class be full.

We’d love to hear your experience using the service…our goal is to make the pre-booking process as easy as 1, 2, 3! If we can make the process easier please do just say next time you are in.

MAKE AN ONLINE CLASS BOOKING

How to get started

1. Please review the terms and conditions on this page and then select ‘make an online class booking’ (this will direct you to the app).
2. If it is your first time using the app you will have to create an account using an email address, contact phone number and password.
3. Once your account is created you will be able to pre book all our classes and appointments by selecting the service and the date and time you would like.
4. There is the option to prepay for some of the classes and appointments by using the secure online payments system although this is not a necessity.

Private appointments

click on the all providers drop down menu to the right of the schedule to find your practitioner

• choose your preferred practitioner
• click on week to view their weekly schedule
• choose your preferred date and time

Private appointment cancellations:

• Cancellations of sessions due within 24hrs or less are considered late cancellations and apply a full charge.
• Early cancellations + rebooking sessions:
• login to your MindBody account and select the my info tab
• select my schedule
• click on cancel
• To rebook simply follow the above instructions on booking a session

Late cancellations: to late cancel your session please call reception on 01491 598089. Whilst you will be charged for the session we would be grateful if you could let us know so we can inform the practitioner.

When you arrive for your appointment please let reception know that you have arrived.

General Company Information

Classes and appointments are offered by Henley Practice Limited, company registration number 10069747 whose registered address is at The Oast House, Henley on Thames, Oxon, RG9 2AA, telephone 01491 598089.

Bookings on to classes at Henley Practice at Athlete Service are managed through MindBody online.

Your Privacy

Henley Practice respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to Henley Practice may include its affiliates, depending on the context.

For questions regarding our privacy policy please express this in writing to: Privacy Policy, Henley Practice at Athlete Service, The Oast House, Greys Road car park, Henley on Thames, RG9 2AA.

Legal Obligation of Information Release

Henley Practice will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect Henley Practice’s interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

Use of Your Information

Henley Practice obtains most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of Henley Practice or its affiliates will take place only under the following circumstances: (a) When you give consent – We will disclose your personal information when you have given consent. Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about Henley Practice and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time.

Information collected by Henley Practice about its users is used internally by authorized employees of Henley Practice for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at Henley Practice, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the Henley Practice and on our site.

Securing Your Information

The Henley Practice website uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.