FAQ
Answers to common questions about platform features, messaging limits, pricing, compliance, and account management.
Company
- Do You Sell Customer Data?
- Is Dexatel FINRA and SEC-Compliant?
- Do You Store My Credit Card Details?
- Do You Have Any Vacancies?
- Do You Sign a Business Associate Agreement (BAA)?
- Will I Be Charged VAT?
- What Carriers Do You Work With?
- Is Dexatel HIPAA-Compliant?
- Do You Provide Consultations?
- What Payment Methods Do You Accept?
Platform
- Can We Send Photos or Videos Through Dexatel?
- How Many Contacts Can I Send an SMS to with a Single Campaign?
- Is There a Daily or Monthly Minimum Quota for Sending SMS?
- Can I Send an SMS with an Attachment or an Embedded Link?
- What is the Price Per Viber Message?
- Are There Any Legal Restrictions I Might Encounter?
- Why Can’t Recipients Respond to SMS Messages Sent with an Alphanumeric Sender ID?
- Can I Cancel a Scheduled Message?
- What is the Price Per RCS Message?
- What Type of Content Can I Send in a Viber Message?
- Can I Schedule a Message?
- How Many Characters Can I Send with SMS?
- How Many SMS Messages Can I Send per Second? Is There a Limit?
- What is the Maximum Length of a Viber Message?
- What is the Price of an SMS Message?
- Can I Automatically Send Transactional Messages Through Viber?
- Do You Offer Global SMS Coverage?
- What Devices Support RCS Messages?
- What is the Maximum Number of Contacts I Can Send Messages to?
- How Many Characters Can I Send with RCS?
- How Fast are Messages Delivered?
- Do You Support Non-English Characters?
- Do You Charge for Failed Messages?
- How Long Do You Store Message History?
- Do I Get an Invoice?
- What is the Minimum Amount of Money to Recharge my Account?
- Can I Use My Business Name as the Sender ID?
- Do I Have Access to All Features When I Top Up My Balance?
- Will I Be Notified Whether or Not a Message is Delivered?
- Can I Change My Email Address?
- Do You Provide Delivery Reports?