Ticket Management
what you can do
Automate everything tickets
IT requests & support
Service desk
Customer Support
Incident support
Facility Management
Claims
Back office requests
Change requests
One ticketing tool for multiple solutions
Manage all your tickets & requests
… With a single fully customizable Ticketing Software
- Use standard typologies and classifications or create your own
- Establish rules to route tickets to specific teams or members
- Track tickets time to completion
- Use ACL to control access as desired
Get a 360º view of all your requests
… from a dynamic dashboard and manage tickets with just a few clicks
- Customize your dashboard to show the data of interest
- Choose your desired view: kanBan, list or KPI
- Change task status with a drag and drop
- Assign tickets to teams, members or create your own categories
Integrate Tickets & Worklows
For easier and speedier processes
- Create tickets automatically after actions are completed
- Automatically start a process when certain ticket criteria applies
- Run workflows directly from ticketing dashboard and more…
Complete service desk suite for Internal & Customer Support
Insights & Reports
Built-in and custom reports to track team performance, tickets on hold and more.
Integrations
Integrate with third party applications, custom built or external databases without hassle.
Automation
Automate tasks with related processes and run everything from a single dashboard.
Customization
Convert communications into tickets following the rules applied by you.
Backlogs
Keep better track of everything your team does and access information in seconds.
Unique Hub
Keep & manage all requests, communications and related activity from one single place.
INTERNAL USERS
- Speed up requests’ processing and issue resolution by streamlining internal processes.
- Keep track of what is happening inside your organization and avoid bottlenecks by having full visibility on your team’s work.
CUSTOMERS
- Simplify information sharing and keep customers updated with real-time data.
- Improve customer experience by providing seamless support channels, helping your customers to resolve issues any time.
Connect and sync
Easily integrate with the apps you love
Open API
Connectors
Security
Open API
Swagger Open API supports your business integrating easily with the rest of your environment.
Connectors
Ready to use connectors like: SAP R3, Azure AD, SQL, noSQL, MQ, spreadsheets, TXT files and many others.
Security
HTTPS, SSL/TLS, OAuth. Manage user’s roles & privileges to keep your data secure and use our built-in audit trail.
Testimonials
What customers are saying
“Thanks to Virtus Flow we’re now able to manage thousands of suppliers every month without loosing one single communication. Our Operation Department saved more than 40% of their time during the first three months.”
Sarah Rice
Provider Director, Alivi
"VF is a powerful digital process automation platform that is remarkable for its speed of implementation, thanks to the total absence of code, and the flexibility of integration with other systems via Web API".
Massimo Tecchia
Senior Manager, EY
"We are happy to partner with Virtus Flow. We were one of the first bank in Italy to digitize processes in few hours during the pandemic and now we are rolling out a full set of new tools to our users and customers in weeks.”
Massimo Foschi
COO, Riviera Banca
Power your team with powerful tool
Other Products
Dynamic Forms
Automate all kind of rule & logic based forms completely code-free.
Workflow Automation
Automate all kind of rule & logic based workflows, even the most complex ones.
Project Management
A powerful tool to manage all your resources and have a full visibility on projects & tasks.
Digital Lending
A solution to help you close loans 10x faster with a fully digital customer journey!
Resources
We provide all of the tools and resources to help you get started quickly and without any headaches.
A great place to get the latest news and stay informed on everything that may be relevant to your business.
Learn how to automate business processes with practical tips and step by step guidance videos.