Stop Guessing. Start Knowing What Your Users Really Need.
Feedback Module
Your search analytics tell you what users search for. Our Feedback Module tells you why they couldn’t find it, and what to do about it.
Meet Your Feedback Loop
How it works
Use the Feedback Module to continuously refine and elevate your content to deliver an impactful experience:
1
Collect feedback
Users give feedback on search results with one click. No surveys, no friction.
2
Analyze and understand
Feedback data is aggregated and displayed in the MyCludo
Dashboard, offering trends and breakdowns of user sentiment.
3
Improve and iterate
Identify gaps, track performance, and prioritize updates based on real user input.
Capture Friction in Real-Time
Turn Complaints Into Clarity
Capturing in-the-moment feedback right inside your search results is easier than ever with the Feedback Module.
Stop losing users to bad search
Why implement the Feedback Module?
Discover where search falls short
You can’t fix what you can’t see. The Feedback Module tells you which issues cost you the most, so you stop wasting time on low-impact tweaks.
Meet users where they’re at
No surveys, no extra steps, just one click. The Feedback Module streamlines feedback gathering, meeting them where they are at.
Reduce support
tickets
Catch moments of frustration before they become tickets, so you can fix self-service issues proactively instead of answering the same questions repeatedly.
