FAQs
Yes! You can:
- Customize the tone of AI responses to match your brand
- Provide specific instructions to guide AI behavior
- Configure it to only use client-specific content
- Set up guardrails to control what the AI can and cannot do
AI features (Q&A Chat, Generative AI Site Search, AI Summary) are premium add-ons with separate pricing. Contact your account manager for specific pricing based on your package and usage needs. Package deals may be available. AI Summary is from 8,000 USD.
Cludo includes:
- Automatic spell correction
- Synonym management (you can define industry-specific terms)
- Multi-language support with language-specific optimization
- Intelligent auto-complete to guide users to correct terms
Yes! You have full control over:
- Design and layout of search results
- Custom widgets and templates
- Branding (colors, fonts, styling)
- Display of metadata and facets
Re-crawl frequency is configurable based on your needs. You can:
- Set automatic crawl schedules (daily, weekly, etc.)
- Trigger manual crawls when publishing major updates
- Use the API for real-time content updates
Implementation typically involves:
- Initial setup and crawler configuration (1-2 weeks)
- Index optimization and testing (1-2 weeks)
- Frontend integration and design customization (1-3 weeks)
- Training and launch (1 week)
- Timeline varies based on complexity, but most implementations complete in 4-8 weeks
Yes! Cludo integrates with all major CMS platforms:
- Pre-built plugins for WordPress, Drupal
- APIs for custom integrations with Sitecore, Optimizely, and others
- Support for headless CMS architectures
- Multi-site and multi-domain configurations
Minimal requirements:
- Ability to add JavaScript to your website
- For crawler-based: publicly accessible content OR API integration for private content
- For advanced features: access to implement custom HTML/CSS
- No server-side installations required – Cludo is cloud-based
Yes, you can configure:
- Multiple search engines for different sites/brands
- Single engine covering multiple domains
- Separate engines for different audiences (public vs. internal)
- Cross-domain search with unified or segmented results
Pricing varies based on:
- Number of searches per month
- Number of search engines
- Features included (basic search, AI, advanced analytics)
- Annual vs. multi-year contracts
- Contact sales for a customized quote based on your specific needs
You’ll have:
- A dedicated Customer Success Manager for strategic support
- Technical support team for troubleshooting
- Implementation specialist during onboarding
Support is available during business hours (CET/CEST timezone). Response times vary by severity:
- Critical issues: 4-hour response
- Standard requests: 24-48 hours
- Email and ticket-based support
Cludo provides:
- Proactive email notifications for planned maintenance
- Status page for real-time system status
- Direct communication for any service disruptions
- Post-incident reports for transparency
Yes! Training includes:
- Initial onboarding sessions
- Platform administration training
- Best practices workshops
- Documentation and video tutorials
- Ongoing support as needed
Cludo is fully GDPR-compliant:
- Data processing agreements available
- European data storage options
- Configurable data retention policies
- No personal data required for basic search
- Transparent privacy controls
Data can be stored in:
- European data centers (default)
- Other regions available upon request
- Compliant with local data sovereignty requirements
Yes! You can exclude content by:
- Using robots.txt or meta tags
- Configuring exclusion rules in Cludo settings
- URL pattern matching
- Content type filtering
Key differentiators:
- Unlimited queries/documents in most plans (vs. per-query pricing)
- Easier management (no technical expertise required)
- AI features integrated natively
- European-based with strong data privacy
- Better long-term value for non-e-commerce use cases
