Managed device services
Device management services for businesses of all sizes, streamlining your IT workload for improved productivity.
Rated 5-Stars on Google in 245 Reviews
Rated 94.5% with CSAT
What is device management?
Who’s looking after the devices in your organisation? Are you confident they are organised and maintained?
Device management is the comprehensive process of overseeing and maintaining devices, including desktops, laptops, smartphones, tablets, and servers.
It involves tasks such as remote configuration, system updates, compliance management, and troubleshooting.
Our services ensure that all your devices are secure, compliant, and functioning effectively, freeing you up to focus on other areas of your business.
Device management services
Your workforce needs the right devices and apps to do their job effectively, and we can help ensure they have what they need. Together, we can help you provide them with the tools they need to fulfil their role, without compromising organisational security or overwhelming your IT team with support tickets.
We provide first-class managed device solutions to ensure your business devices operate efficiently and securely, building strong resilience against cyber threats.
Our device management services include:
- Remote configuration
- Maintenance and updates
- Access management
- Security and compliance fine-tuning
- Troubleshooting
- Lifecycle device management (LDM)
We also provide managed endpoint security (Microsoft Intune) and BYOD (Bring Your Own Device) management.
Mobile device management (MDM)
MDM services are specifically designed for mobile devices, essential in today’s workplaces where remote work is commonplace. We will help you manage your entire device fleet from a single central location, which is crucial for controlling access to company-sensitive data and streamlining your IT.
Our mobile device management services include:
- Updates and support
- Device tracking
- Access management
- Auto-backups
- Security policy enforcement
- Remote wipe capabilities
Additionally, you’ll have visibility into your entire fleet of devices, providing valuable insights into productivity and data usage. Managing your mobile devices in this way frees up your time to add value elsewhere.
We let the numbers do the talking
At CloudTech24, we’re proud of the results we deliver for our clients. With a 96% year-over-year client retention rate, we’ve built lasting relationships by consistently providing reliable and effective solutions.
Today, we support over 250 customers across more than 10 countries worldwide, showcasing our ability to scale and serve businesses globally. What sets us apart is our speed and efficiency. We resolve issues in less than 68 minutes on average, ensuring our clients get the support they need without delays. These achievements reflect our commitment to delivering exceptional service and value every single day.
96%
Retention of current clients YoY
250+
Customers in over 10 countries worldwide
<68
Minutes to issue resolution
Protect your devices and stay ahead
Don’t risk leaving a vulnerable entry point for cyber attackers to exploit and gain access to your sensitive data. Effective device management ensures that your IT devices are up to date with the latest software versions and security patches, protecting your business from vulnerabilities and threats.
Our team of IT and cybersecurity experts delivers 24/7/365 support to protect your business from security risks and ensure your devices remain robust.
Device lifecycle management (DLM)
Lifecycle management is the process of managing a device’s lifecycle, from acquisition and deployment to maintenance, replacement, and disposal, ensuring you’re getting the most for your money and reaping the rewards of the latest technology.
Our device management services include lifecycle management (DLM), so we’re ready to take action before your devices are due to be replaced and can manage that process on your behalf.
Having access to the latest technology puts you in a healthy position to increase productivity and stay ahead of the competition.
Benefits of managed device services
Cost savings
With device management, your business can significantly reduce data protection costs by eliminating the need for additional third-party tools and resources.
Enhanced organisation
Remote access to mobile devices and automated updates ensure your team stays supported and productive.
Secure remote access
Device management software uses remote access to maintain security and prevent unauthorised access to data.
Increased security
Device tracking provides peace of mind by ensuring devices are secure and monitored, reducing the risk of data leaks.
Reliable data protection
Auto-backups safeguard your business data, protecting your operations from unexpected disruptions and preventing data loss.
Improved compliance
MDM enhances regulatory compliance by managing all devices from a single, unified console – a requirement for Cyber Essentials certification.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
FAQs: Device management services
We often receive questions about our device management services, so let’s clear them up with answers to some of these FAQs.
What are the most common threats to IT devices?
Some of the most common threats to IT devices are:
- Spyware
- Zero Day
- Ransomware
- DDoS
Read more on the different types of cybersecurity threats.
How do I get started with device management?
Getting started with device management begins by assessing your current device inventory and developing a plan to manage and maintain those devices.
This may involve selecting software tools or other resources to support the process, as well as assigning tasks and responsibilities to specific staff members or departments.
Is device management the same as asset management?
Device management specifically refers to the management and maintenance of hardware and software devices. In contrast, asset management can encompass a wider range of assets, including physical assets such as buildings and equipment, as well as financial assets such as investments and cash.
Does mobile device management include remediation?
Many mobile device management solutions do not include remediation; however, MDMs like Addigy do, which is key to maximum device security.
Can MDM software be removed from a phone?
It is possible to uninstall or remove MDM software from a phone, but the process depends on the specific software. Typically, you can do this by going to the phone’s settings and finding the MDM software under applications. From there, you should be able to uninstall it as you would any other app.
What our clients say about us
CloudTech24 have been a huge support to Positively Adam, providing reliable IT and cybersecurity services here in London.
From day one, their approach has been proactive rather than reactive. Their 24/7 support gives real peace of mind, issues are handled quickly, communication is clear, and nothing feels left hanging. It’s reassuring to know our systems are constantly monitored and protected.
They’ve strengthened our Microsoft 365 setup, tightened our security, and made our overall IT infrastructure far more streamlined and resilient. Most importantly, they explain everything in straightforward terms, which makes decision-making easy and stress-free.
If you’re looking for an IT partner that genuinely adds value and helps your business run smoothly, I highly recommend CloudTech24.
We’ve been working with CloudTech24 for our IT support and cybersecurity in London, and the service has been outstanding.
Their 24/7 support genuinely makes a difference. Any issues are picked up quickly, resolved efficiently, and communicated clearly, no chasing, no confusion. You can tell they proactively monitor systems rather than just reacting when something breaks.
What really stands out is their professionalism and technical expertise. From Microsoft 365 support to strengthening our overall cybersecurity posture, everything feels structured, secure, and well-managed. They explain technical matters in plain English, which is invaluable for non-technical teams.
If you’re a London-based business looking for reliable, proactive IT support that actually feels like a partnership rather than a helpdesk, I wouldn’t hesitate to recommend CloudTech24.
CT24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team!
great job and helped me out.
Setting up a new business can be daunting but the team at CT24 assisted me with all the tech set up. Their response time in amazing, they were calm and patient with my million questions. I cannot recommend them more highly.
I can’t say enough nice things about CloudTech24 IT support. For the past year of working with them, they have always responded professionally and quickly. A little shoutout to Ethan who helped me resolve an issue today. He stayed on the call with me until the issue was resolved. When things aren’t working… you want an IT company that can resolve issues quickly, highly recommend them. I’m located in Denver, CO.
Excellent service.
This service works well.
Quick response to resolve my issue, thank you!
Great service. Ethan is very helpful
Fast
Best IT support!
I’ll definitely use this again.
Always great service. Speedy, patient and helpful
Long term customer of Cloudtech24 – today was particularly useful as there is no one as nerdy as me in our company, and it was good just to bounce the problem off the team. I eventually found the answer myself – sort of ‘once you have excluded everything that should be causing it, you’re left with what it couldn’t be’. And it was!
Helpful & cheerful as always thank you Yassi
Glen helped me with the problem- very efficient !
great to work with!
I worked with the team on some insurance documents for my business and they were super helpful and extremely knowledgeable! Also, very patient given it was not my area of expertise. They provided excellent advice and guidance, I would definitely recommend working with CloudTech24!
Very reliable and fast service.
Thanks to Ethan for sorting out my PC this morning.
Dear Glen
Thanks for your help to get the email issue sorted so promptly.
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Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
