Meet the CloudTech24 team

With over 20 years of experience in IT and cybersecurity, I’m the CEO and Founder of CloudTech24. In 2023, I relocated to Dubai to launch and lead our regional office, expanding CloudTech24’s global footprint and delivering our expertise to the Middle East.

My role spans strategic planning, operational oversight, and sales and marketing analysis. I’m passionate about strong leadership, data-driven decision-making, and building scalable, high-performance teams.

Outside of work, I enjoy time with my dog Luna and have developed a real passion for padel – an interest sparked by my move to Dubai (when I’m not sidelined by injury!).

As Chief Operating Officer, I lead the technical strategy and operations of the business, ensuring our teams are equipped with the right tools, training, and infrastructure to deliver exceptional service to our clients. A key part of my role involves implementing and maintaining secure internal IT systems that support productivity while upholding strict security standards. I also work closely with Sales and Operations, contributing to broader business functions and helping align technical capabilities with strategic goals.

My expertise lies in Microsoft 365 Modern Work, IT Service Management, and platform implementation and integration. I’m passionate about fostering technical excellence within the team, regularly leading internal training sessions to ensure we stay ahead of the curve with the tools and platforms we use every day. This hands-on approach helps us maintain a high standard of service and adaptability in a fast-evolving tech landscape.

One of my proudest professional achievements is helping the company attain Microsoft Tier 1 Partner status in early 2025. This milestone reflects a significant team effort, including the rollout of structured training programs and funded certifications to build a highly skilled support team. Outside of work, I enjoy playing 7-a-side football, keeping up with the latest tech and gadgets, and spending time with my two Maine Coon kittens—both of whom is already over 4kg at just 20 weeks! I’m also a long-time Call of Duty fan, especially from the OG Verdansk and Rebirth Island days.

Hi, I’m Rob – I lead the cyber team at CloudTech24 as Director of Cyber Operations. I’ve been in the cybersecurity space for over 15 years and worked across a wide range of sectors including healthcare, finance, legal, tech, and government. My background includes time supporting UK government departments on national security initiatives, giving me a strong foundation in high-assurance environments and threat-led defence.
I started my career straight out of school and have since co-founded a cybersecurity firm, worked as a solution architect, and supported organisations as a technical presales specialist. At CloudTech24, I focus on helping clients stay secure through services like MDR, SIEM, SOAR, log analytics, and strategic advisory.
I’m passionate about making cybersecurity accessible—whether I’m speaking with execs or engineers, I aim to break down complex risks into clear, actionable insights that support your business goals.
Outside of work, I’m a proud dad to two brilliant daughters and a lifelong LEGO enthusiast—if we’ve had a video call, chances are you’ve seen a few of my builds in the background. I’m also a passionate gamer and PC builder, a hobby I picked up in the early 2000s with my dad, who first sparked my interest in computers. Fun fact: back in the day, I was Europe’s #1 ranked Battlefield 1942 player—proof that my competitive streak goes way back!

I lead sales at CloudTech24, working closely with the leadership team to shape and execute our strategic growth plan. My role blends direct responsibility for revenue performance with building structured sales processes, coaching the team, and ensuring our approach drives measurable business outcomes.

With over 15 years of experience across cybersecurity, SaaS, and managed services, I specialise in sales leadership, managed security services, and value-based selling. I have a strong track record in helping SMB and mid-market organisations scale effectively by refining their go-to-market strategies and driving sustainable growth.

Career highlights include leading revenue expansion across EMEA, building high-performing sales teams, and securing major enterprise and mid-market agreements for both established vendors and emerging tech providers. Outside of work, I enjoy staying active through walking and cycling, spending time with my family, and pursuing continuous learning

I’m an Operations Manager responsible for ensuring the smooth and efficient running of day-to-day activities across multiple departments, including finance, HR, and operations. My role involves coordinating teams, streamlining processes, and supporting company-wide initiatives to maintain high performance and operational excellence.

With a foundation in project management, I’ve broadened my expertise to include HR, finance, customer service, compliance, data analysis, and logistics during my time at CT24. This diverse skillset allows me to take a holistic approach to problem-solving and contribute meaningfully across various business functions.

I’m proud to have earned my AAT qualification, progressed from a business admin role to Operations Manager, and celebrated six years with CT24 while expanding my team. Outside of work, I enjoy walking my black Labrador, cooking and baking, reading, Pilates, and spending quality time with my husband and teenage daughters—often over Lego builds or jigsaw puzzles.

As Head of Technical Services at Cloudtech24 I oversee all our daily Support, Infrastructure and Project operations. In this role I define and implement frameworks, processes and procedures to enable us to work as effectively and efficiently as we can for our clients.

I’ve worked in the IT industry for the past 20 years where I spent time working in a variety of technical roles before moving in to leadership and governance. I specialise in service transformation, client experience and delivering high performing teams. In previous roles I have built, scaled and deliver support offerings for global MSPs working across various markets, winning numerous Industry awards along the way, each and everyone I am extremely proud of as they are all reflections of the great work that all my teams have done and its them who deserve the credit.

Outside of my work day to day my family are my main focus, with a young daughter what spare time I do get I tend to spend playing sports, whether its football, Cricket or a bit of Padel these days as age and ability slips away!

As IT Operations Manager, I lead the IT Operations team responsible for delivering project work and managing core IT functions including patching, vulnerability management, networking, and device monitoring. My role ensures the stability, security, and efficiency of our IT infrastructure across the business.

With a broad technical background, I bring a “jack of all trades” approach that’s essential for the wide-ranging responsibilities of the team. This versatility allows me to adapt quickly, troubleshoot effectively, and support the team across a variety of systems and technologies.

What I’m most proud of is fostering growth within the team—watching colleagues join with basic technical skills and evolve into knowledgeable IT professionals. Outside of work, I’m passionate about Formula 1, ice hockey, and gaming.

As Service Delivery Manager, I oversee and enhance the daily operations of our service desk and technical teams, ensuring we deliver consistent, high-quality support. My role focuses on streamlining service delivery, improving performance, and maintaining a customer-first approach across all touchpoints.
My core strengths lie in man management, ticket management, and driving continuous improvement. I take pride in fostering a collaborative team culture and have successfully supported the progression of team members into new roles across the business. I’ve also led key initiatives in IT Service Management (ITSM) development, underpinned by my ITIL certification.
Outside of work, I’m passionate about football, enjoy playing padel, and love spending time with my family. Being a dad is one of my greatest joys.

I am a Senior Account Manager at CloudTech24, I play a pivotal role in supporting both prospective and existing customers. My focus is on deeply understanding each client’s unique requirements and objectives, then crafting tailored solutions that align with their goals. I collaborate closely with all departments across the business to bring together the technical expertise needed to deliver comprehensive proposals and commercial agreements that drive real value.

With a broad understanding of CloudTech24’s full suite of services, I’m often one of the first points of contact for new clients. This enables me to quickly identify and refine what a business truly needs—whether it’s aligning with compliance frameworks, enhancing cybersecurity posture, or implementing full end-to-end IT support and licensing solutions. My strength lies in being a people person: I’m a great listener, highly adaptable, and thrive in fast-paced, multi-tasking environments.

One of my proudest achievements has been contributing to the growth of CloudTech24’s customer base and team. When I joined, we were a team of just 12 and I’ve had the privilege of working with some incredible companies from their very first interaction with us. Outside of work, I’m passionate about music and DJing—hosting a radio show on Freshshoundz Radio and performing at events and festivals alongside some of the biggest names in dance music. There’s nothing quite like seeing a crowd come alive to the music you’re playing.

Adam leads our marketing strategy, specifically around social media, graphic design and positioning our cybersecurity and IT services to stand out in a competitive market. He focuses on delivering impactful campaigns, strengthening our digital presence, and ensuring consistent, high-quality messaging across all channels.

Outside of work, he’s passionate about the gym and enjoys exploring new restaurant experiences.

As a Operations Coordinator at CloudTech24, I play a vital role in enhancing and streamlining people operations. Since joining the team in 2024, I have been a key contributor to managing the full employee lifecycle—from recruitment and onboarding to training, compliance, and policy development.

I am a CIPD Foundation qualified with responsibilities that include leading the recruitment process, overseeing health and safety protocols, coordinating training initiatives, and conducting internal audits to uphold operational standards. I am organised and have a people-first approach to ensure a smooth, compliant, and supportive experience for every team member.

Outside of my professional role, I am a mum of two young girls which takes up most of my time, However I do enjoy baking and reading crime books, walking my cocker spaniel and hold the position of chair within a school PTA.

At CloudTech24, my responsibilities span incident investigation and response, vulnerability management, and security engineering. I specialise in implementing and refining our next-generation SIEM detection rules, enabling our SOC team to respond to cyber threats quickly and efficiently.
I also work closely with clients to align them with best security practices, such as Cyber Essentials, and help identify and prioritise vulnerabilities to strengthen their overall security posture.
I’ve contributed to projects, including the integration and streamlining of client log ingestion processes, which has enhanced our ability to gain actionable insights. Additionally, I’ve worked on automating our vulnerability reporting process to improve efficiency and consistency.
I hold the BTL1 certification, which demonstrates my practical understanding of detecting and responding to cyber threats.
Outside of work, I enjoy gaming and am a keen competitive swimmer.

As a Sales Administrator, I support both the Customer Success and Sales teams by managing licences, preparing quotes and purchase orders, and handling a variety of ad hoc tasks that keep day‑to‑day operations running smoothly. I specialise in sales operations and CRM management, ensuring that every stage of the sales cycle is supported with efficient, well‑organised administrative processes.

I’m known for maintaining accurate sales information, producing clear and reliable documentation, and collaborating effectively with customers and internal stakeholders. One of my proudest career moments was being promoted to Sales Support Supervisor just one year into a previous role, where I led and developed my own team and helped streamline processes across the department.

Outside of work, I enjoy staying active at the gym and spending time at festivals. Each summer, I look forward to a week camping in Dorset with my family

As an IT Operations and Projects Engineer, I specialise in building and maintaining resilient infrastructure while leading technology initiatives that enhance operational efficiency and scalability. With a strong foundation in systems optimization and project execution, I focus on delivering reliable, forward-thinking IT solutions that support business growth and continuity.

I thrive on solving complex technical challenges and enjoy collaborating across departments to streamline processes and implement innovative tools. My approach combines strategic thinking with hands-on expertise.

Outside of the office, I’m passionate about staying active and maintaining a healthy lifestyle. Whether it’s weightlifting, cycling, or exploring new ways to move.

As a Security Analyst, I focus on safeguarding digital environments through proactive threat monitoring, incident response, and phishing and spam email analysis. My role involves identifying and mitigating potential security threats before they escalate, ensuring the integrity and resilience of our systems and data.

My expertise lies in operational security and threat response, with a strong focus on incident handling, alert triage, and email security analysis. I work extensively with Endpoint Detection and Response (EDR) platforms and Security Information and Event Management (SIEM) tools to monitor, analyse, and respond to security events in real time.

Outside of work, I enjoy unwinding by binge-watching movies, TV series, and K-dramas. This hobby allows me to relax and recharge, bringing a balanced perspective to my professional life.

As an IT Operations Engineer, I am responsible for monitoring and maintaining critical IT infrastructure, including both servers and cloud environments. My role ensures that systems remain reliable, secure, and optimised to support business operations. With a strong foundation in network infrastructure and cloud management, I work to keep technology running smoothly and efficiently across the organisation.

My expertise lies in designing and managing robust network systems, with a particular focus on scalability and performance. One of my proudest accomplishments is independently building a network infrastructure to support over 100 users—a project that showcased both my technical skills and problem-solving abilities. I hold a CCNA (Cisco Certified Network Associate) certification, which reflects my commitment to continuous learning and professional development in the IT field.

Outside of work, I’m passionate about personal growth and creativity. I enjoy reading self-help books—The Subtle Art of Not Giving a Fck* by Mark Manson is a favorite—and regularly listen to thought-provoking podcasts like The Diary of a CEO and Simon Sinek’s talks. I also love singing, playing the guitar, and recently developed an interest in motorbiking, with plans to take on long-distance rides in the near future.

As a Senior Cloud Technician at CloudTech24, I’m responsible for handling technical escalations and ensuring the smooth operation of our service desk. My role involves refining internal processes, supporting the team with complex issues, and making sure tickets are managed efficiently and effectively. I work closely with both clients and colleagues to maintain high service standards and deliver reliable cloud-based solutions.

My technical expertise lies in Microsoft 365, Entra, Intune, and our Remote Monitoring and Management (RMM) tools and I take pride in using them to resolve issues quickly and proactively. I hold certifications including the MS-102: Microsoft 365 Administrator and MD-102: Endpoint Administrator Associate, which reflect my commitment to staying current and capable in a fast-evolving tech landscape.

One of my proudest achievements is passing the M365 Administrator exam and progressing into a senior technical role within the company. Outside of work, I’m a big history enthusiast and a self-proclaimed video game nerd. I’m currently diving into the world of Warhammer 40K and painting up a squad of Orks

I currently work as a Cloud Technician, where I provide technical support to clients, including onboarding and offboarding requests. My role involves close collaboration with our IT Operations and Security teams to ensure that client needs are met efficiently and securely. Whether it’s resolving technical issues or streamlining processes, I’m committed to delivering timely and effective support.

One of my key strengths is conducting thorough research to solve complex problems and documenting solutions for future reference. This approach not only helps in resolving current issues but also builds a valuable knowledge base for the team. I’m especially proud of being recognised as a Top Agent during my time at DXC, a testament to my dedication and problem-solving skills.

I’ve earned certifications in Microsoft 365 and Cybersecurity through Cloudtech24, which I consider major milestones in my professional journey. Outside of work, I enjoy traveling and discovering new cuisines—often at the same time! I also cherish spending quality time with my family

As a Service Desk Analyst 24/7 Technician, I provide first-line technical support to ensure smooth and uninterrupted IT operations around the clock. My role involves monitoring and responding to incidents and service requests, troubleshooting a wide range of hardware and software issues, and escalating more complex cases when needed. I’m committed to maintaining system uptime and consistently meeting service level agreements (SLAs) to deliver high-quality support during both business and non-business hours.

My technical expertise spans several key areas, including Windows operating systems, Microsoft 365 troubleshooting, Active Directory user account management, and remote desktop support. This broad skill set allows me to resolve issues efficiently and support users across various environments. I take pride in being a reliable and resourceful point of contact for technical assistance.

One of the accomplishments I’m most proud of is being part of such a dedicated and collaborative team. Working alongside talented professionals in a fast-paced environment has been both rewarding and motivating. I also hold certifications in Azure Fundamentals, Azure Data Fundamentals, and Microsoft 365 Certified: Fundamentals, which support my ongoing commitment to learning and delivering excellent service.

As a dedicated SOC Analyst, I specialise in managing security operations center (SOC) tickets and ensuring that organisations remain resilient against emerging cyber threats. My role involves continuous monitoring, threat detection, and rapid incident response to safeguard critical systems and data. With a strong focus on operational excellence, I contribute to maintaining a secure digital environment for the businesses I support.

One of my proudest achievements is transitioning into the cybersecurity field from a non-technical background. I began my professional journey as a call center agent and, through determination and continuous learning, successfully broke into the cybersecurity industry. Earning my BTL1 and SAL1 certifications has further solidified my expertise and commitment to professional growth in this dynamic field.

Outside of work, I enjoy a variety of hobbies. I play guitar, explore the depths through free diving, and immerse myself in the lore of Warhammer.

I’m an IT Support Technician, responsible for supporting onboarding and offboarding processes and ensuring smooth day-to-day technical operations. I work across a range of platforms to provide responsive, reliable support that keeps users connected and productive.

My technical expertise includes Microsoft 365, Google Workspace, Addigy, and Datto RMM. I hold a First-Class Honours degree in Cybersecurity & Forensic Computing, which underpins my strong foundation in IT security and systems management.

Outside of work, I enjoy playing tennis and volleyball, exploring new places through travel, and experimenting in the kitchen with cooking. These interests keep me active, curious, and always learning

As a Senior Cloud Technician, I specialise in supporting customers with service requests and assisting my team with escalated technical issues. My expertise spans a wide range of areas including low and high tenant administration, network configuration, and cyber security. I bring a diverse skill set and hands-on experience to every challenge, ensuring reliable and secure cloud solutions.

One of my proudest achievements is earning the highest exam score and graduating with a Distinction* during my IT college education—an accomplishment that reflects my dedication and technical proficiency.

Outside of work, I enjoy building custom PCs and working on cars, combining creativity with engineering in both my professional and personal passions.

As an IT Operations Engineer, I’m responsible for managing critical aspects of IT infrastructure, including deployments, patching, vulnerability remediation, and the administration of servers, networks, and backup systems. My role ensures that systems remain secure, up-to-date, and resilient, supporting smooth operations across client environments.

My areas of expertise include vulnerability remediation, server and network management, and backup solutions. I also specialise in managing Microsoft 365 and Azure environments, helping clients maintain secure and efficient cloud-based operations. I take pride in creating automations that streamline processes and enhance service delivery, particularly in preparing clients for successful CE+ audits.

Outside of work, I enjoy playing video games—favorites include Dota 2, CS2, and immersive RPGs like Marvel’s Spider-Man and Ghost of Tsushima. I’m also passionate about basketball, which keeps me active and competitive. While I currently hold no formal certifications, I’m actively pursuing Ninja RMM and Microsoft 365 certifications to further strengthen my technical skill set.

As a Business Support and Accounts Administrator at CloudTech24, I play a key role in ensuring the smooth operation of our day-to-day accounting processes. Since joining the team in 2022, I’ve been responsible for managing invoicing, handling financial tasks, and serving as a reliable point of contact for staff queries related to accounts. My attention to detail and commitment to accuracy help keep our financial operations running efficiently.

I’m currently working towards my ATT Level 2 Certificate in Accounting, which is helping me deepen my technical knowledge and enhance the value I bring to the team. With a strong focus on supporting both internal teams and external stakeholders, I take pride in contributing to the financial health and transparency of the business. My role allows me to collaborate across departments, streamline workflows, and ensure that our accounting practices align with company goals and compliance standards.

Outside of work, I’m a proud mother of two, which keeps life busy and fulfilling. Balancing professional responsibilities with family life has taught me the value of organisation, patience, and adaptability—qualities I bring into my role every day.

As a 24/7 Technician at CloudTech24, I provide round-the-clock technical support to ensure our clients’ IT systems run smoothly and efficiently. My responsibilities include resolving IT issues via phone and our ticketing system, remotely troubleshooting machines using management tools, and delivering responsive, personable customer service. I also contribute to our internal knowledge base by creating clear documentation to streamline complex ticket handling and support the wider service desk team.

My core strengths lie in technical support, remote troubleshooting, and customer service. I’m experienced in managing a wide range of IT challenges with professionalism and efficiency, and I work closely with IT operations and security teams to meet diverse technical needs. I take pride in consistently meeting key performance indicators and playing a part in improving overall service desk performance.

Outside of work, I enjoy a mix of competitive and creative hobbies. I’m a fan of billiards, darts, and computer games, and I love to travel and try new experiences—especially experiences I haven’t had before.

As the 24/7 Service Lead at CloudTech24, I’m responsible for ensuring continuous support coverage across our Service Desk, Security, and IT Operations teams. My role involves managing the scheduling and availability of our Philippines-based staff, providing coaching and guidance, and maintaining high standards of service delivery around the clock. I work to ensure that our clients receive consistent and reliable support, no matter the time of day.

My expertise spans both technical and leadership domains. I bring strong troubleshooting skills across hardware, software, operating systems, and networking, along with proficiency in remote desktop tools and ticketing systems. On the leadership side, I focus on effective communication, team coordination, and making sure our 24/7 operations run smoothly and efficiently. I hold certifications in Identity Management, Abnormal Security Essentials, and am a Kaseya Certified Technician, with over eight years of experience in the field.

One of my proudest accomplishments is my career progression within CloudTech24—from starting as an IT Support Engineer to being promoted to 24/7 Lead. Outside of work, I enjoy relaxing with movies and TV series, and I’m an avid online gamer

As an IT Operations Engineer, I manage a range of technical responsibilities including customer projects, incident escalations, system migrations, and occasional internal initiatives. My role is focused on ensuring smooth operations and delivering reliable solutions that meet both customer and business needs.

I bring a diverse background that spans Systems Administration, Software Development, and DevOps, with a current focus on networking and infrastructure architecture across both on-premises and cloud environments. This broad experience allows me to approach challenges with a well-rounded perspective and deliver robust, scalable solutions.

Among my proudest professional achievements are self-teaching Python and Django to build a customer reporting portal, developing custom Python scripts to automate complex tasks, and designing a high-performance network for a AAA game studio. Outside of work, I’m passionate about motorcycling and ice hockey

In my role as an IT operations Engineer, I support end users by resolving a wide range of IT issues, ensuring the smooth and uninterrupted operation of daily business activities across platforms such as Google Workspace and Microsoft 365. The nature of the role demands adaptability, a broad technical skill set, and the ability to respond quickly to evolving challenges in a fast-paced environment.

One of my proudest accomplishments has been successfully completing my IT Apprenticeship while continuing to build on my knowledge through industry certifications. A key milestone in my development has been earning the Kaseya Remote IT & Security Management (RISTM Foundations) certification, which has enhanced my capabilities in remote support and strengthened my understanding of IT security management.

As a 24/7 Cloud Technician, I provide round-the-clock IT support and system administration to ensure systems run smoothly and securely. My responsibilities include remote troubleshooting, endpoint management, and supporting clients across a wide range of cloud services. I play a key role in maintaining operational stability and delivering responsive technical assistance.

My core expertise lies in endpoint management, remote monitoring, and IT automation. I specialise in using tools like DattoRMM to streamline device provisioning and enhance support efficiency. I also bring strong troubleshooting skills across both Windows and Mac environments, with hands-on experience in patch management and scripting. I’m currently completing my NinjaOne Certified Technician qualification to further strengthen my capabilities in this area.

One of my proudest achievements is earning the Blue Team Junior Analyst certification, which sparked a deeper commitment to cybersecurity. I’ve since completed the Remote IT and Security Management Program by Kaseya, gaining practical experience in managing secure remote environments. Outside of work, I stay active through basketball, running, and regular workouts. I also enjoy building Gundam model kits

I’m an Account Manager with over a decade of experience in sales and IT solutions, focused on new business development and delivering tailored strategies that drive long-term value. I work closely with clients to understand their goals, coordinate with internal teams for seamless project delivery, and ensure ongoing satisfaction through strong relationship management.

My expertise lies in client consultation, process improvement, and strategic solution planning across diverse industries. I’m passionate about simplifying complex technical challenges and delivering scalable, forward-thinking solutions that align with business objectives. My experience working with global brands has shaped my ability to apply enterprise-level thinking to businesses of all sizes.

I hold a Management Development Programme certification, equipping me to lead change and align strategic goals with operational execution. Outside of work, I’m an avid traveller, gamer, and life coach for young professionals. I’m deeply interested in personal development and staying ahead of emerging tech trends.

As a Security Analyst, I cover a broad range of responsibilities, from frontline alert handling and incident response to some engineering tasks like onboarding new services and SIEM integrations. My role bridges operational security and technical implementation, ensuring threats are addressed efficiently while improving maintaining high security standards

I specialise in Incident Response and Email Security. My work in email security spans the full lifecycle—from onboarding and configuration to threat analysis and mitigation. I’m particularly focused on identifying and neutralising phishing campaigns and business email compromise attempts.

I hold the BTL1 certification, which shows a strong understanding of core security principles and practices.

Outside of work, I’m passionate about cars and spend my free time restoring my old rusty MX-5. It’s a rewarding hobby that combines creativity, patience and problem-solving.

I’m an IT Support Specialist with a strong focus on Google systems and a broad technical foundation that includes Microsoft, Cisco, and more. I provide expert support across onboarding, offboarding, network troubleshooting, and IT emergencies, ensuring smooth and secure operations for users and systems alike.

My key strengths lie in delivering responsive, knowledgeable support and adapting quickly to evolving technologies. I’m proud to be part of an SDI Award-winning team in my previous role and hold certifications in Google systems and change management, which reflect my commitment to excellence and continuous learning.

Outside of work, I enjoy traveling and photography—capturing new places and perspectives through the lens. These passions fuel my curiosity and creativity, both in and out of the workplace.

I’m a first-line cloud technician working on the service desk, where I serve as the first point of contact for IT support. My role involves troubleshooting issues, providing guidance, and ensuring smooth operations for users who rely on our services. I take pride in delivering clear, efficient solutions and maintaining a positive experience for everyone I assist.

I hold degrees in Computing & IT and International Security & Crisis Management, which give me a strong technical foundation and a broader understanding of global challenges. In addition, I’ve completed certifications in interpersonal skills training, helping me communicate effectively and build strong relationships. My career has taken me through diverse sectors, including training and apprenticeships, equipment finance, and IT firewall support, giving me a well-rounded perspective on technology and business processes.

Outside of work, I love exploring new places and reading about history. Most importantly, I value time spent with friends and family

As a Cloud Technician, I serve as the first line of support for our clients, providing immediate assistance on a range of issues—from account access problems to basic cybersecurity concerns. My role is all about responsiveness and reliability, ensuring that clients receive timely and effective solutions that keep their operations running smoothly. I take pride in being a dependable point of contact, helping to resolve technical challenges with clarity and care.

My key strength lies in quickly understanding the root of an issue and using a resourceful, solution-oriented approach to address it. I’ve also had the opportunity to lead onboarding training sessions, where I shared my knowledge and experience to help new team members grow in their roles. These moments of mentorship are among my proudest accomplishments, as they’ve allowed me to contribute to the professional development of others while reinforcing my own expertise.

I hold several certifications that mark important milestones in my journey, including the MS-900 and others I earned early in my career at Cloudtech. Gaining these qualifications was a big personal achievement, especially after initially feeling uncertain about my ability to succeed in the field. Thanks to the support of my team, I overcame those doubts and built a strong foundation. Outside of work, I enjoy traveling, relaxing at the beach, and spending quality time with my two dogs.

As a Senior Cloud Technician, I specialise in supporting end users and the Service Desk team with IT-related issues, ensuring seamless day-to-day operations across Google Workspace and Microsoft 365 environments. My role includes managing internal escalations and maintaining business continuity, with a strong focus on delivering efficient and reliable cloud-based solutions.

My core expertise lies in Microsoft 365, where I’ve developed a deep understanding of its suite of tools and services. I recently earned my Microsoft 365 Fundamentals certification, marking a key milestone in my professional development. I’m committed to continuous learning and actively expanding my technical knowledge to stay ahead in the ever-evolving cloud technology landscape. Additionally, I hold a NinjaOne Technician MSP certification, further enhancing my capabilities in remote monitoring and management.

Outside of work, I enjoy immersing myself in horror and comedy TV shows and movies, attending music festivals and gigs, and spending quality time with friends.

I’m a Platform Automation Engineer focused on streamlining cloud infrastructure and automating complex operational workflows. My role involves designing scalable automation solutions that enhance security, efficiency, and system resilience. I work closely with cross-functional teams to identify manual processes and implement robust, forward-thinking automation strategies.

My expertise spans security engineering, automation, Linux systems, and security analysis. I take pride in being a problem-solver—often the first to explore and implement new technologies. Notably, I led the development of intricate CQL logic during major platform transitions and created essential automation code that supports key engineering functions.

Outside of work, I’m passionate about Linux ricing, anime, and manga. I enjoy customizing and optimizing Linux environments in my free time, always looking for new ways to blend creativity with technical precision.

As a dedicated Security Analyst, I play a key role in safeguarding digital environments by monitoring and investigating security alerts across multiple platforms. My work focuses on identifying threats, managing vulnerabilities, and responding to incidents through containment, eradication, and recovery. Operating within a 24/7 security environment, I collaborate closely with SOC team members, maintain accurate and detailed incident documentation, and participate in ongoing training to ensure a strong and consistent security posture.
My expertise includes the identification and classification of security incidents, thorough documentation and reporting, and strict adherence to SOC playbooks and standard operating procedures. In a previous role as a QA associate within a SOC team, I contributed to improving overall efficiency by refining standard operating procedures, an accomplishment I’m particularly proud of.

Outside of work, I’m passionate about gaming, a hobby I’ve enjoyed since childhood and I find inspiration in post‑apocalyptic movies and series. These interests not only help me unwind but also fuel my curiosity and creativity, offering a balance to the fast‑paced, analytical nature of cybersecurity.

As a Cyber Security Analyst, I specialise in safeguarding systems, networks, and data from emerging threats. My day-to-day responsibilities include monitoring security alerts and logs, investigating unusual activity, and responding to incidents to minimise risk and ensure organisational safety. I also focus on strengthening endpoints and maintaining compliance with established security policies and frameworks.

My core expertise spans Microsoft security technologies including Defender, Intune, and Entra ID along with vulnerability management, patch deployment, and incident response. I’m skilled in analysing threats, implementing remediation strategies, and leveraging automation through PowerShell and Python to streamline security operations

I hold a Bachelor of Science in Computer Science and several industry-recognised certifications, including CompTIA Security+, CompTIA Network+, AWS Certified Cloud Practitioner, (ISC)² Certified in Cybersecurity (CC), and ManageEngine Certified Product Associate for Patch Manager Plus.

Outside of work, I enjoy staying active at the gym, maintaining fish tanks, and building a growing collection of fragrances.