REQUEST A CALL.
One of our representative will call back , we are also available on WhatsApp on +1-347-201-9271
EXCELLENT SUPPORT TO FULFILL YOUR REQUIREMENTS
It's just perfect for companies who have minimal support ticket requests!
WHITE LABEL OUTSOURCED TECHNICAL SUPPORT SERVICES
Your customer never know that there is an entity between you and your clients.
HELP DESK SUPPORT
Our support team use your help desk to answer your customers support queries
YOUR POLICIES
We learn and understand your company policies and follow them to answer customers
Shared Team - What We Do
Let's build a qualified team either to start as an extension to your existing team or as an entire team.
FAQ's
For keeping your operations 24/7 you'll require at-least a team of four.
We already work on all the well-known control panel like cPanel, DirectAdmin, Plesk etc.. we also work on custom control panels if any.
No, we do not charge any setup fee for any of our clients!
No, we do not charge extra for plan upgrade. When ever you need to upgrade the plan just send an email to our sales department.
We accept major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners) & Bank Wire Transfers
Yes! you can contact us and send your requirements and we will be happy to workout on a custom plan for you!
We can work on any helpdesk and live chat system of your choice.
Yes! All the people (Dedicated Staff) you hire are bound by contract to follow the company's policies regarding Intellectual Property, security, leave and other aspects that are related to and may affect your work.
All our employees are required to sign legal contracts to protect your interests. In addition, our networks are secured via firewalls and antivirus software. We also keep backups of all the data on our master servers to protect against hardware failure.
The procedure is very simple. Once you fill up the form provided to you send it along with your basic requirement specifications, our Client Engagement Team will get back to you within 24 hours even before. Once both parties are convinced about the partnership, we can start off immediately.
Employees are recruited into the organization through tested methods of evaluation of capability and integrity. While entering into projects, all the employees who will be involved in the projects are required to sign confidentiality agreements with our company. The access to client information is restricted to a limited number of people and we employ high level security systems at their workstations.
Yes, you can always contact the technicians on IM or can email and get updates directly from them. But this is flexible as per your requirement.
The project runs completely under your supervision and you will be managing the project. If you think it will be difficult for you to manage the project, you may also hire a project manager who will perform the managing task for you. This person will be responsible to handle your team.
Our policies ensure that employees serve one month notice before they resign. This gives ample time for us to put in a competent replacement. We also ensure that a smooth transition and knowledge transfer happens during the same.
Of course. You can hire more employees at a later stage and we would love to provide you with the same.