Customer Support

Get help with Gexcon software — downloads, docs, and support.

 

Find solutions for your tools

Download software, search resources, browse documentation, or contact us for tailored support to ensure smooth software operation.

Our team is here to help you get the most out of your software.

Important Update for Cloud Licence Users

Cloud licence URL update required

As part of ongoing improvements to our cloud licensing infrastructure, we need all cloud licence users to update the licence URL in your local Sentinel Admin Control Center. 

This update must be completed before 2 March 2026 and cloud licences will stop working if this change is not made in time.

The change is safe to apply immediately and should only take a minute or two. You can view the update instructions here.

Driver update

If you need to update your driver, click the button below to download the correct version for your operating system.

You can view the driver update instructions here.

X-Suite Products

Find support for Gexcon’s X-Suite software tools, including FLACS, EFFECTS, and RISKCURVES.

FLACS

Advanced CFD modelling for simulating fires, explosions, and gas dispersion in complex environments.

EFFECTS

Consequence modelling software for safety and design optimisation.

RISKCURVES

QRA software to enhance safety and reliability in complex operations.

Looking for practical guidance on using the X-Suite software?

Visit Gexcon’s Knowledge Base for getting started guides, how-to articles, technical FAQs, and more.

Shell Software

Leading-edge consequence modelling and quantitative risk analysis tools from Shell.

FRED

Shell’s leading-edge consequence modelling software.

Shepherd

Shell’s leading-edge QRA software.