WHATSAPP CHANNEL
Share a WhatsApp Business account with team members and collaborate, organize, assign and track progress of conversations.
Save time and get work done from Gmail
Join 200,000+ users and make Gmail collaborative
Streamlined management
Centralize email and WhatsApp communication
Add additional layers of organization with tags and custom fields
Track status of WhatsApp conversations
Seamless collaboration
Allow multiple team members to read and reply to conversations
Increase accountability with assignments
Chat internally within the context of a WhatsApp conversation
Increased efficiency
Send faster replies with templated messages
Get real time notifications for new WhatsApp conversations
Find information faster with filters and search
Collaborate on the go
One WhatsApp number, multiple agents (from their own phones)
Tap and hold to react to messages
Collaborate internally on WhatsApp conversations on the go
Common use cases
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Multi-channel support from Gmail
Manage incoming queries from customers via WhatsApp support channel.
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Handle sales inquiries
Promptly respond to inbound leads via WhatsApp and nurture them through your sales funnel.
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Engage your audience
Reach out to clients who have opted-in with promotional messaging to promote your business and boost sales.
Useful resources
Here are some useful resources on WhatsApp and how Drag’s WhatsApp shared inbox can help you increase sales, improve customer satisfaction and improve your team productivity right from inside Gmail.
1. Help Center articles
- WhatsApp shared inbox prerequisites
- How to set up a WhatsApp shared inbox
- How to use WhatsApp pre-approved templates
2. Blog posts
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.
