DragApp vs Sortd 2026: Why Drag is the best Sortd alternative for Gmail teams.
The definitive Sortd vs Drag comparison:
Shared inboxes, collaboration features, AI, automations and pricing compared.
In a nutshell.
- Both tools work inside Gmail and offer Kanban boards, task management, email collaboration, and drag-and-drop organization.
- Sortd was originally built as a personal productivity tool and has only recently added collaboration features. Drag has been built for teams from day one.
- Because of that Sortd lacks core collaboration features that Drag offers: shared email templates, shared drafts, collision detection, WhatsApp integration, and email sequences.
- DragApp includes 6 AI features (Drafts, Tagging, Sentiment, Compose, Summarize, Co-pilot) in its Plus and Pro plans. Sortd’s AI features are still “launching soon” on most plans, and even the launched ones are super recent and Beta phase while Drag has them for over a year.
- Drag offers unlimited users and unlimited shared inboxes on all paid plans. Sortd limits users to 10 (Starter) or 20 (Essentials) and caps shared inboxes and boards.
- Drag supports multiple inbox views: Kanban, list, and native Gmail preview. Sortd is restricted to Kanban only on lower plans, making hard for people that are used to work on normal Gmail.
- G2 and Capterra reviews show Drag outranks Sortd in quality of support, features & functionality, and ease of use.
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Sortd vs Drag: which Gmail workspace is right for your team?
Today, both Drag and Sortd offer email collaboration, Kanban boards, and task management features inside Gmail and Google Workspace. However, Sortd is, at its core, a productivity tool built for individuals and has only recently added collaboration features, whereas Drag has been built as a collaborative tool from the ground up.
As a result, there are key differences, from collaboration features to AI capabilities, automations, and pricing approach. Sortd recently increased pricing, making the comparison even more relevant for teams evaluating their options.
Drag gives you more even at a closer pricing.
Sortd Starter plan starts at $10/user/month (billed annually), while Drag starts at $12/user/month. The prices are close, but what you get for the price is very different.
- Drag does not limit the number of users or shared boards on any paid plan. Sortd’s Starter limits you to 10 users and 5 shared boards. Essentials limits to 20 users.
- DragApp includes 6 AI features in Plus ($18/mo), already live and working. Sortd’s AI features are labelled “Launching Soon” on most plans, and even for Sortd launched ones, they are on Beta phase. Also, the email drafting will only be part of the Business top tier plan for $29/user/month, Drag has it from Plus (middle tier) costing only $18.
- DragApp includes shared email templates, shared drafts, shared contacts, and collision detection on all plans. Sortd does not offer these on any plan.
- DragApp includes unlimited automation rules on Plus and Pro. Sortd limits automations to 5 rules (Starter) or 20 rules (Essentials).
- Sortd offers almost zero integrations, Drag has Zappier in its initial $12 pricing, or API on top tier.
Here is a comparison of plans:
- Price per user (annual)
- Number of users
- Shared inboxes
- Shared boards
- AI features
- Automation rules
- Shared email templates
- Shared drafts
- Collision detection
- WhatsApp integration
- Email sequences
- Multiple views (Kanban + list)
- Integrations
Drag Starter Plan
$12/user/mo
Unlimited
Unlimited
Unlimited
Plus & Pro plans
10 (unlimited on Plus+)
Sortd Essentials Plan
$16/user/mo
Up to 20
Up to 10
Unlimited
“Launching Soon”
20 rules
Reviews: Drag outranks Sortd on G2 and Capterra.
According to reviews from G2 and Capterra, Drag outranks Sortd in a number of key areas. The standout is Quality of Support with over 10% discrepancy. Drag is also considered to be easier to use and richer in features & functionality.
Multiple Sortd users report slow customer support response times, occasional extension crashes, and a mobile app that is too stripped down to be useful. Drag has been receiving the “Customers Love Us” badge from G2 for 24 quarters in a row.
Sources: G2 and Capterra.
Features: Drag is built for teams, Sortd was built for individuals.
Both Drag and Sortd offer Gmail shared inboxes with Kanban boards for Google Workspace users. Both cover basic collaboration features. However, Drag offers a significantly more complete tool for teams.
Sortd does not support shared email templates in its Starter plan, a core collaboration feature to ensure efficiency and consistency across your team’s communication. It also lacks AI shared drafts (allowing team members to collaborate on email drafts before sending) and collision detection (preventing multiple team members from replying to the same email simultaneously).
DragApp also offers merge cards, custom fields, email sequences, WhatsApp integration (Pro plan), and 6 AI features already live: AI Drafts, AI Tagging, AI Sentiment Detection, AI Compose Assistant, AI Summarizing, and AI Co-pilot. Sortd’s AI features (Smart Status, Urgency, Sentiment) are still labelled “Launching Soon” on most plans.
Additionally, Drag supports multiple inbox views, Kanban, list, and native Gmail preview. Sortd is restricted to Kanban-only on lower plans, with Table and Deadline views only on Essentials and above.
Sortd does offer some features Drag doesn’t, including Day Planner view, and a personal board for individual productivity, highlighting its initial design for solo users.
In summary, if you need a team-first collaboration tool with AI, automations, and no user limits, Drag is the best Sortd alternative costing almost the same price, you get way more features. If you’re an individual looking for a personal productivity overlay for Gmail, Sortd might work well.
Pricing that works at scale
92% of users increased team productivity after switching to Drag.
Starter
For teams starting with collaboration.
$12
user / month, billed yearly.
$16 per user / month if billed monthly.
- Email channels
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited shared conversations
- 10 automation rules
- Shared email templates
- Shared drafts
- Collision detection
- Assignments and @mentions
- Multiple views (Kanban + list + Gmail)
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Plus
For growing teams that need AI & scale.
$18
user / month, billed yearly.
$22 per user / month if billed monthly.
- Email channels
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited shared conversations
- Unlimited automation rules
- AI assistants included (Drafts, Tagging, Sentiment, Compose, Summarize, Co-pilot)
- File upload
- Default user roles
- Email sequences
- Merge cards
- 6-month reporting window
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Pro
For teams with advanced workflows.
$24
user / month, billed yearly.
$30 per user / month if billed monthly.
- Email and WhatsApp channels
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited shared conversations
- Unlimited automation rules
- AI assistants included
- API access
- Custom user roles
- Custom fields
- Round-robin & load balancer
- Business hours and SLA rules
- 12-month reporting window
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“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO @ Boosted Commerce (100+ seats)
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Join 200,000+ users using Drag
Exceptional collaboration, automation and AI in Google Workspace — built for teams from day one
Leading collaboration tool for Google Workspace users
Named Momentum Leader, Best Est. ROI, and Fastest Implementation by G2.
200,000+ users across 30+ countries
Trusted by companies like Mercado Libre, Bilendi, Vacasa, and Boosted Commerce.
AI already live — not “launching soon”
6 AI features built into Plus and Pro plans. No waiting, no add-ons.
Setup in under 5 minutes
No IT teams required. No credit card for trial.
Google-approved security and trust
Google Cloud Partner, CASA Tier 2 certified, GDPR compliant. Does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200+ reviews.
