Multi-channel workflows and collaboration,  inside Gmail

✨ AI drafts

AI replies drafted ready for you, waiting in your inbox.

✨ AI tagging

Sort out your inbox with AI. Filter out noise, prioritize what matters and automatically organize your inbox.

✨ AI co-pilot

Ask AI anything about your boards and get clear actionable answers.

✨ AI sentiment detection

Instantly understand the tone of every email. Drag’s AI analyzes incoming messages for positivity, urgency, or frustration — so your team knows how to prioritize and respond with the right approach.

✨ AI compose assistant

Write smarter, faster. Drag’s AI suggests complete draft replies based on context, previous conversations, and your brand voice — your team just reviews and hits send.

✨ AI summarize

Skip the long threads. Drag’s AI creates clear, concise summaries of emails and conversations, highlighting key points and next steps so your team can move forward without the noise.

Board view

Turn Gmail into a Kanban view (we call them boards). It’s an organized way to manage emails and tasks in a visually.

List view

List view is one of the familiar email layouts used in Gmail. Drag replicates this with enhanced additional features.

Preview view

Preview view is one of the fastest ways to get work done. It’s layout gives both a list of cards and a preview of detail.

Default views

Use pre-defined filters to find information faster on workspaces, from cards assigned to you to unread emails.

Custom view

Save and quickly access cards that meet a certain set of predefined conditions, such as the ones containing the tag “urgent”.

Custom fields

Create fields that apply specifically to your workflows, from a selection of 10+ field types.

Activity log

Get a full history of all actions on a board (and on a specific card). Learn what and when you need to deal with an email or task.

Sort and filter

Sort and filter boards to find information faster. From sorting by due dates to filtering by assignees.

Color code

Categorize cards by color-coding them based on time zones, urgency levels, or anything that works best for you.

Card status

Classify cards according to their status (open, pending and closed) to better control workflows.

Due dates

Is there a deadline – something you need to get done by a date? Keep things on track by adding a due date.

Merge cards

Group different emails and tasks into one single card to declutter workspaces and better manage your work.

Board templates

Save boards as templates to easily replicate them and build recurring workflows in a few clicks.

Card templates

Create card templates with checklists, notes, fields, and tags, instantly reusable by click or automation.

Shared inbox

Turn Gmail into an all-in-one workspace for teams. Share company emails such as support@, sales@ right inside Gmail.

Shared email drafts

Collaborate on email replies using shared drafts. Write a reply and have your colleague check it before sending.

Send as collaborator

Send emails from shared boards using a shared inbox or another team member’s email address.

Shared contacts

Manage a unified contact list across email and WhatsApp and strengthen relationships with full context on every conversation.

Assignments

Assigning emails and tasks to the best-placed team members. See, at a glance, who’s working on what.

Shared tags

Share labels and organize your boards across your team with shared labels.

Team chat and @mentions

Add context to conversations with an internal chat per card. @mention team members to get their attention.

Collision detection

Drag detects and notifies when two or more users start working on the same conversation to prevent duplicated or conflicting replies.

Permalinks

Generate card and board links and use the URLs anywhere.

Consolidated billing

Admin role

Default user roles and permissions

Custom user roles and permissions

Automation rules

Automated tagging

Workspace routing

Automatic responder

Round-robin assignment

Load balancer assignment

Business hours

Custom notifications

SLA rules

Card reports

Tag and SLA reports

User performance reports

First response time reports

Average response time reports

Reports data export

Email tracking

Email notes

Email templates

Access and send the most common emails without having to write them over and over again.

Email sequences

Forward privately

Gmail

Turn Gmail into your Team’s Workspace and manage workflows without leaving your inbox.

Google Workspace

Seamlessly integrate Drag workspaces to your Google Workspace account and settings.

Google Groups

Google Calendar

Zapier

WhatsApp

API

Gmail Chrome extension

Turn Gmail into your Team’s Workspace using Drag’s Chrome extension.

iOS App

Android App