Product Returns
How to return an item to us
Faulty or incorrect goods for return must be communicated to CellPath Ltd within 3 days of receipt, via email at [email protected], telephone on 01686 611 333 or via the Contact Us page.
No returns will be accepted after 60 days from the purchase date except where the item is found to be defective. Returns must be shipped prepaid. We recommend that you use a traceable method for valuable items. We will refund a reasonable amount of return postage if the item is returned to us through our error. A handling charge of 25% of invoice value will be applied to all credits for return of unwanted goods unless defective or damaged in shipment. A copy of the dispatch note should accompany all returns.
For our full terms and conditions please Click Here.
Refunds
A refund will only be given when the goods are returned in line with our terms and conditions. Credit Card refunds will be credited to the card used for the purchase of the goods, please allow up to 7 days for the credit to be processed. Please note that the credit card company can take up to four (4) weeks before showing the credit on your account balance.
Debit Card refunds will normally take 3 to 5 working days to process and appear on your statement.
Easily initiate a return for all CellPath orders using the Return Merchandise Authorisation (RMA) form below.
· Returns will not be accepted after 60 days from the purchase date, except for when a product is found to be defective
· Returns must be shipped prepaid, and we recommend using a traceable method for valuable products
· We will refund a reasonable amount of return postage if products are returned to us through our error
· A handle change of 25% of invoice value is applied to all credits of unwanted products unless found to be defective or damaged in shipment
· Please accompany your dispatch note with your return
If your product is faulty or incorrect
Please get in touch with a member of our Customer Care team within 3 working days of receiving incorrect or faulty products by emailing [email protected], calling us at 01686 611333 or using our Contact Us page.
When will I receive a refund?
A refund will be processed to your account when a product is returned to us in line with our Terms & Conditions.
Payments made by credit card will be refunded to the card for purchase and can take up to 7 working days to process. Please note that the credit card company can take up to 4 weeks before showing the credit on your account balance.
Payments made by debit card usually take 3-5 working days to process and appear on your statement.
Return Merchandise Authorisation
Returns
Faulty or incorrect goods for return must be communicated to CellPath Ltd within 3 days of receipt, via email at [email protected], telephone on 01686 611 333 or via the Contact Us page.
No returns will be accepted after 60 days from the purchase date except where the item is found to be defective. Returns must be shipped prepaid. We recommend that you use a traceable method for valuable items. We will refund a reasonable amount of return postage if the item is returned to us through our error. A handling charge of 25% of invoice value will be applied to all credits for return of unwanted goods unless defective or damaged in shipment. A copy of the dispatch note should accompany all returns.
For our full terms and conditions please Click Here.
Refunds
A refund will only be given when the goods are returned in line with our terms and conditions. Credit Card refunds will be credited to the card used for the purchase of the goods, please allow up to 7 days for the credit to be processed. Please note that the credit card company can take up to four (4) weeks before showing the credit on your account balance.
Debit Card refunds will normally take 3 to 5 working days to process and appear on your statement.
