Need Help

Where can I find product pricing?

Please log in to your Account to view product pricing.

How do I order online?

You can place an order online by logging into your Account. If you do not currently have an online account, please fill in our Registration Form. You can also order by emailing [email protected] or calling our Customer Care team on +44 (0)1686 611333.

Please include your organisation's name, postcode, purchase order number, contact name and details, delivery address, invoice address, product SKU number and desired quantity.

How do I set up an account online?

You can Register for a CellPath Account to view pricing and more. Account verification can take up to 1 working day and you will receive an email once your account has been approved. Please note that only business emails within the UK will be accepted.

Is there a minimum order requirement?

There is no minimum order requirement when ordering online unless stated.

What payment methods are accepted online?

We currently accept all major credit and debit cards.

What are your opening hours?

Our opening hours are Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.00pm GMT

Is CellPath closed on bank holidays?

CellPath is closed for business operations on New Year's Day, Good Friday, Easter Monday, Early May bank holiday, Spring bank holiday, Summer bank holiday, Christmas Day and Boxing Day

How do I set up a standing order?

Please contact the Inside Sales Representative for your account who will then be able to set up a standing order tailored to your specific requirements. This time-saving, flexible and convenient method provides predictable product flow with the added benefit of being exempt from minimum order requirements and carriage charges.

What is the return policy and process?

Please see our Returns Policy for more details.

How will I know if my order has shipped?

You will receive an email confirmation which will be sent to the invoice and order contact on your account.

When will my order ship?

We strive to ship any orders received by 3.00pm GMT (Monday to Thursday) and 2.00pm GMT (Friday) on the same day for delivery on a Next Working Day delivery service. Please note that we cannot guarantee this as the availability of items may vary and there may be delays during peak times.

Where does my order ship from?

Your order will ship from our central warehouse facility in Newtown, Mid Wales by our experienced team, who are fully trained to ensure that your goods are shipped with care and attention in safe and secure packaging with correct information and regulatory data where applicable.

How will my order ship?

We partner with FedEx for most of our UK deliveries and use our own vehicles for special deliveries when required. Larger orders will be sent using Pallet Track.

How can I track my order?

Please Contact Us and a member of our Customer Care team will be able to help you with your order enquiry.

What should I do if my order has arrived damaged?

Please do not accept a damaged or partial shipment until the delivering courier has made a "Damaged" or "Partial" notation on the proof of delivery and Contact Us within 3 working days.

How many years has the company been providing supplies and services?

Check out our History timeline since we began serving the cellular pathology market in 1969.

Where can I find the latest ISO certification?

You can download a copy of our ISO Certification here.

What is your company number?

CellPath is registered in England and Wales, under company number 01831261.

How can I arrange a visit to CellPath?

We have an open-door policy here at CellPath and welcome you to tour our facilities in Newtown, Mid Wales. Please Contact Us to schedule a visit with us.

Who should I contact if I have a question about a product?

Please Contact Us where a member of our Customer Care team will be happy to answer any questions you have on a particular product.

How do I request an SDS or IFU?

You can download a copy from our SDS and IFU page or on the product page. Please Contact Us if you cannot find the relevant SDS or IFU and a member of our Customer Care team will be able to provide this for you.

Are custom-labelled products available?

Yes. Please Contact US for more information.

How can I arrange an equipment demo or receive a sample?

For product demonstrations, please visit our Equipment Demonstration page. For samples, please Contact Us and a member of our Customer Care team will be able to help you with this.

How can I become a distributor of CellPath products?

Please fill in our Distributor Application Form, and a member of our Export team will be in touch with you to discuss this further.

Where do I find your current vacancies at CellPath?

Please visit our Careers page for all open vacancies at CellPath.