24/7 Access
Support
Need help with installation, design, and more? Ask about our technical training and professional services offerings.
Vcinity provides system support for existing and emerging infrastructures in IT environments of any scale.
We provide the technology and tools you need to maximize uptime, availability, and performance. Additionally, we team with leading channel partners to bring you a level of personal support that ensures the stability and continuous operation of your mission-critical systems.
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Technical Assistance
We’re accessible around the clock, every day of the year. Through Vcinity’s Technical Assistance Center, customers can connect with support engineers for help with product-related questions, troubleshooting, diagnostics procedures, and more.
Our engineers are available by phone, email or by clicking on Submit Ticket below. The Vcinity customer support team will respond to you within four (4) hours after a request is submitted by calling or leaving a message for the support team, sending an email or submitting a ticket as described above.
For U.S. Toll Free
(866) 755-0267
For U.S. & International
+1 (301) 944-8100 for U.S. & International
Customer Support
Software updates and information
Vcinity’s new Support portal provides customers with 24×7 online access to:
- Software updates
- Patch releases
- Product documents such as release notes, user guides, installation guides etc. (Documentation tab on the portal)
Please contact your sales rep or portal_support_at_vcinity.io if you do not have login credentials to the Vcinity portal or have any issues accessing the portal.