UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
Efficiency Over Burnout: How to Offload Routine Tasks to a Voice AI Agent and Free Up Managers for Sales
Imagine a typical day at the contact center of a large network company. The phone never stops ringing. Your managers are qualified specialists who
UniTalk and Asteril CRM Integration: A Step-by-Step Guide to Setting Up Calls and Chats
Asteril CRM is a convenient, powerful CRM system designed to automate online sales. Asteril CRM is an opportunity to maintain a single database of
Client Cases and Experience
Construction Case Study: Total Control Over Ads and Sales
The real estate market today is a high-stakes game. The fight for a buyer’s attention is getting fiercer, customer acquisition costs are climbing
International Infobusiness Case Study: How UniTalk Became a Unified Communication Management Center
International infobusiness grows rapidly, but with scale comes a challenge: managing customer communications becomes increasingly difficult. Calls,
How a legal services marketplace set up complex communications: a LegalTech Case Study
In the legal industry, response speed and connection stability are critical. A client seeking legal advice won't wait — they’ll simply choose another
Insights for Business
What is mobile marketing and how does it work?
Imagine an ordinary morning. You haven’t even opened your eyes yet, but your hand is already reaching for your smartphone to turn off the alarm. A
How to Call Leads After a Webinar in 30 Minutes with UniTalk: A Guide for EdTech
You’ve just wrapped up a webinar. In your hands is a contact list with incredibly high conversion potential. These people have already invested time
What is a Customer Journey and how to create a Customer Journey Map
Customer Journey is the story of a customer’s relationship with your brand—from the very first thought about a purchase to repeat orders.
Knowledge Base
UniTalk and Asteril CRM Integration: A Step-by-Step Guide to Setting Up Calls and Chats
Asteril CRM is a convenient, powerful CRM system designed to automate online sales. Asteril CRM is an opportunity to maintain a single database of
UniTalk and Firmao CRM Integration: Setting Up Calls and Chats
UniTalk and Firmao Integration: Connection Guide Connect your telephony and chats with the Firmao CRM system to automate lead processing and
UniTalk Multi-Button: Effective communication in just a few clicks
When a company uses multiple communication channels (from telephony to messengers), there is a problem with their convenient placement on the
Products and Solutions
Efficiency Over Burnout: How to Offload Routine Tasks to a Voice AI Agent and Free Up Managers for Sales
Imagine a typical day at the contact center of a large network company. The phone never stops ringing. Your managers are qualified specialists who
Sales in Messengers Without Chaos: How to Combine Telegram, Viber, and Instagram
At UniTalk, we provide a unified solution for managing customer communication, so we know one thing for certain: your customers have changed. They
Save 30% on Your Messaging Budget: How AI is Redefining SMS Marketing
Not long ago, the standard approach in SMS marketing was simple: upload a list of 10,000 numbers and blast the same message to everyone. Today, that
Updates and News
UniTalk Omni: Unite Calls, Chats, and Artificial Intelligence Tools in One Platform for a Customer Communication Revolution
Your Communication Pain Points: Why Separate Technology Means Lost Leads and Money You are a business owner or a manager looking for practical
Viber Carousel: How to turn a single mailing into a mini-showcase for maximum sales
Tired of sending Viber mailings to customers that have only one photo and one link? Your new products, promotions, or services deserve more
“UniTalk: Veteran”.Ukraine launches business support program for war veterans
Компанія UniTalk перша в Україні запускає соціальний проєкт на підтримку ветеранів, які повернулися з фронту та відновлюють або розпочинають власну
