A complete picture of conversations with customers: call evaluation, errors, script compliance and more — without manual listening, round-the-clock, in any language.
If you have a team that communicates with customers, you will have something to track, analyze and improve.
Do managers improvise instead of following sales techniques? Speech analytics will check each stage of the conversation and give it an assessment!
Is it difficult to control the politeness and quality of communication in each call? Important conversations pass by, customer dissatisfaction goes unnoticed? Speech analytics will notify you about the problem within 5 minutes and allow to maintain customer loyalty!
Is a new employee lost in detail or not following standards? Speech analytics will tell you where exactly you need to improve: introduction, argumentation or working with objections.
Speech analytics will collect key information about the client or candidate: position, needs, motivation, technical skills and expectations — nothing will be lost
Don’t know where to start evaluating conversations?
Speech analytics already has 20 ready-made metrics — from greetings to working with objections. And if something is missing, create your own, according to your needs.
With convenient filters, you can choose which calls need analysis
At night? On weekends? On holidays? Yes, we are always with you.
24 / 7 / 365
Average response time in the paid support package. It's not magic - it's UniTalk.
33 seconds
