Thread Coffee Roasters – Return & Refund Policy

Thank you for shopping with Thread Coffee Roasters. Please review our return and refund policy below:

Orders & Shipping

We process and ship coffee bean orders on Monday, Tuesday, and Thursday of each week.
All shipments are delivered via USPS Ground Advantage or Priority Mail, subject to USPS terms and conditions.
USPS Ground Advantage includes $100 insurance coverage
Larger purchases (such as espresso machines) may be shipped via UPS.
Espresso machines and Baratza grinders are drop-shipped directly from the manufacturer’s distribution center and typically require 7-10 days for delivery.

Thread Coffee Roasters does not offer refunds or returns on orders received.
For lost, stolen, or damaged shipments, customers should file a claim directly with the shipping carrier (USPS or UPS).

All equipment and accessories are covered by the manufacturer’s warranty.
For warranty issues, please contact the manufacturer directly using the information provided with your purchase.

We do not offer refunds for classes or workshops.
Rescheduling is permitted with advance notice.
Alternatively, the class fee can be converted into a store gift card for future class registration or product purchases.