Returns Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may be eligible for a return under the conditions below.

Return Eligibility

To be eligible for a return:

• Item must be returned within 7–14 days of delivery.
• Product must be unused, unworn, and in original condition.
• Original tags, packaging, and proof of purchase must be included.
• Items on sale or clearance may not be eligible for return (unless defective).

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items caused by the customer
• Final sale or clearance products
• Items without original packaging or tags

Return Process

To request a return, follow these steps:

1. Contact our support team with your order ID.
2. Explain the reason for return.
3. Wait for approval and return instructions.
4. Ship the item back to our provided return address.

Refunds

• Once your return is received and inspected, we will notify you about approval or rejection.
• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.

Exchange Policy

We only replace items if they are defective, damaged, or incorrectly delivered. For exchange requests, contact our support team.

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Shipping fees are non-refundable.

Contact Support

If you have any questions about returns or refunds, please contact us:

Email: support@stussycalifornia.com

Thank you for shopping with us.