Frequently Asked Questions (FAQ)

Here you can find answers to the most common questions about orders, shipping, payments, and returns.

1. How can I place an order?

Simply browse our products, select your item, choose size and quantity, and then click Add to Cart and proceed to checkout.

2. How do I track my order?

After your order is shipped, you will receive a tracking number via email. You can use it on our Track Order page to check delivery status.

3. How long does delivery take?

Delivery usually takes:

• 5–10 business days (domestic)
• 7–20 business days (international)

Delivery time may vary depending on your location.

4. Can I cancel my order?

Yes, you can cancel your order within 12–24 hours after placing it. After shipping, orders cannot be cancelled.

5. What payment methods do you accept?

We accept major payment methods such as debit/credit cards and other secure online payment options available at checkout.

6. Can I return or exchange an item?

Yes, returns are accepted within 7–14 days if the item is unused and in original condition. Exchanges are available for defective or incorrect items.

7. What if I receive a damaged product?

If your item arrives damaged, contact our support team immediately with photos and your order details. We will assist you with a replacement or refund.

8. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and charges may vary depending on the country.

9. How can I contact customer support?

You can contact us via email:

Email: support@stussycalifornia.com

10. Is my personal information safe?

Yes, we use secure systems to protect your personal and payment information. Your privacy is fully respected.

Thank you for shopping with us!