Resources
Our Research
100 UK contact centres tell us hybrid working is here to stay but that UK organisations are still struggling with workplace culture.
Published by: Pitch Market Surveys
89% of contact centre professionals believe that Covid-19 changed the UK contact centre industry forever. Published by: Pitch Marketing
74 per cent of contact centre employees who homework have a better work-life-balance
Published by: Pitch Marketing
Majority of businesses still ill-equipped for a hybrid working future
Published by: Pitch Marketing
Survey Paints Positive Picture of Employee Engagement During Lockdown
Published by: Pitch Marketing
Industry Research
WFH levels 2020-2023
Published by: Journal of Economic Perspectives
28% of Paid Days in the US in September 2024 Were WFH Days
Published by: WFH Research
How WFH can reduce an organisation’s carbon footprint by up to 58%
Published by: Proceedings of the National Academy of Sciences (PNAS), a peer-reviewed journal of the National Academy of Sciences (NAS)
eBooks
Short quotes that explain why people like working from home
Published by: Sensée
Think you understand what it takes to be a great WFH Team Leader?
Published by: Sensée
28% of Paid Days in the US in September 2024 Were WFH Days
Published by: WFH Research
Panel Discussion: The Future of Remote Customer Management
Published by: Ryan Strategic Advisory
How the pandemic changed expectations and behaviour
Published by: Brainfood Consulting