About Us

Our Beliefs

WFH is not a panacea

Homeworking is not for everyone, all of the time. It is suitable for some people, some of the time (and occasionally all of the time).

The virtual mindset

To optimise home and hybrid working your organisation must adopt a virtual mindset across everything that it does – from recruitment and onboarding to training, management, communications, scheduling, technology, security, compliance and more.

One size doesn’t fit all

There is no ‘one size fits all’ model for home and hybrid working. Organisations must create and optimise a model that best fits the needs of their business and their people.

The 'key hybrid working issues' cited most frequently by contact centre professionals were Pastoral Care and Communicating Effectively*

When comparing WFH with office-based contact centres, 75% of organisations said Attrition was lower, 61% that Productivity was better, and 54 per cent that Absenteeism was better**

Our Approach

Independent

100% independent. We’re not formally allied to suppliers of any homeworking technology or out-sourcing solutions.

Full Service

Research – Strategy – Implementation

Homeworking isn’t a quick fix and nor should it be. We take the time to understand our clients’ business objectives, key performance metrics, employee engagement strategy, CX strategies, and homeworking experiences. Only when we’ve understood those business requirements will we work with clients to create, and implement, appropriate business models.

Experience

Our Consultants are experts in operational, contact centre and people management, gained from 10 years+ experience of running large hybrid and @home operations (mainly in the contact centre and back office space).

"Firms do WFH because of two big upsides.... one, you save on space, which is 20-30% of payroll, and that's pretty huge. The other is, you can hire globally."

Nicholas Bloom, Stanford University

"Hybrid work is the perfect solution for companies looking to create a more productive, flexible, and engaged workforce."

Mark Zuckerberg, CEO, Facebook

74.2%

highlighted a better work-life-balance

What are employees looking to get out of homeworking?

Homeworking should be a win-win for organisations and their employees. Here’s what experienced homeworkers said that it had delivered for them in our recent survey.

85.9%

stated that they incurred no travel-to-work costs

they said they had removed
time wasted travelling to work

80.8%

What We Do

Wherever you are on your homeworking journey, our team of experts are ready to help.

We provide WFH and hybrid working assessments, set-up and manage homeworking pilots, deliver workshops and training courses, run market & employee surveys, optimise operational management, and more.

We’ll help define and manage your WFH/hybrid pathway and assist you on the journey.

Our solutions can improve productivity, widen talent pools, reduce costs, improve employee retention and optimise every part of your home and hybrid working operation.

So whether you have an initiative you need to address, or simply understand how to accelerate your transformation, we’d be delighted to hear from you.

* The ‘How Successfully Has Your Contact Centre Embraced Hybrid Working?’ survey was conducted by Pitch Marketing (2023)

** UK HomeAgent Survey conducted by Pitch Marketing Surveys (2020)