Hybrid Working Consultancy
Our Services
Whether you are looking to optimise existing hybrid working strategies and resources or close an office and move to 100% homeworking, our consultants can help you on your journey.
Operating Model Design
What is your optimal operating model?
Hybrid working can look different to different people – so what are the best options for your organisation? Our consultants will discuss your business situation & objectives and help you create a homeworking business model tailored to your needs.
Operational choice
Should homeworking be optional or compulsory? Training and appraisal sessions conducted remotely or in the office? Furniture and equipment be company or homeworker supplied? Technology be company or homeworker supplied? We’ll discuss these, and other options, with you and help design a framework that’s best suited to your needs.
What is your ideal pathway?
2 days a week in the office and 3 days working from home? 100% homeworking or 100% in the office? Or a more flexible solution. What’s the home and hybrid working model that’s best suited to your unique business needs? And how can you transition to this model over time so that it stands the greatest chance of success?
WFH and Hybrid Framework Assessment
A diagnosis of your organisation’s WFH and hybrid capabilities – assessed and, where possible, benchmarked against industry best practice.
Performance & Engagement Hybrid Health Check
• Introductory scoping session (0.5 day)
• In-depth discussion with six core members of your WFH/hybrid management team (2 days)
• Set up of Employee survey together with data collection and management (1.5 days)
• Analysis and report preparation (2 days)
• Preparation of Action Plan (1 day)
• Delivery of results (1 day)
Full Hybrid Health Check
• Detailed initial discussions and scoping of bespoke customer requirements (2 days)
• In-depth discussion with six core members of your WFH/hybrid management team (3 days)
• Set up of Employee survey together with data collection and management (1.5 days)
• Analysis and report preparation (2 days)
• Preparation of Action Plan (1 day)
• Delivery of results (1 day)
The answer to the hybrid working puzzle is to find the right model and best working practices for each organisation and its employees
Hybrid Operational Management Services
Build operational expertise amongst your Managers and Leaders with our:
Hybrid Planning Workshops
Up to 6 participants.
Half day Planning Workshop
Covering:
• Main Operational Challenges
• Building Hybrid and WFH Checklists
Full Day Interactive Workshop Covering:
• Main Operational Challenges
• Building Hybrid and WFH Checklists
• Interactive Exercises
Hybrid/WFH Training
Formal training in the core areas of Hybrid and WFH operational management and initially delivered as live sessions in one hour bursts per day per topic – or as directed by our client. Content can be consolidated into e-learning and micro-learning with the ability to test and be accredited.
Full Operational Support Services
Regular support for Managers. This can be based on a weekly 60 minute session augmented with an extra hour for ‘in the moment’ questions/advice via email/text – or as directed by our client. Full Operational Support Services can be purchased in 3 month blocks.
People, Engagement & Behavioural Services
Attract, recruit, lead and motivate effectively, supporting and developing the mental and physical well being of your home and hybrid workers. What does it take to make it all work?
What makes a homeworker?
A full day workshop covering:
• The art of attraction
• The 7 key psychological skills for homeworking
• Developing forensic skills for eliciting high quality information content
• Key psychological skills – what are they?
• How do we evidence these skills?
• Recognising patterns to support decision-making in recruitment
• Verbal and non-verbal communication
• High quality listening: what do we filter for?
• High quality questioning: effectively eliciting information
Motivate and Improve
“Getting the most from our homeworkers”
A full day workshop covering:
• Relationship, relationship, relationship
• Working with E-motion (energy and motivation)
• The importance of contracting Content
• Developing goals: task and relationship
• Psychological contracting (making ‘how we work together well’ explicit)
• Coaching with emotion: face-to-face and e-coaching
• Energy management for self and others: tools to enhance self-observation to support self-regulation strategies
Sensory Skill Training
A full day workshop covering key skills for homeworkers:
Managing the self
• Motivation: kick starting, understanding counter productive responses and change
• Emotions: they help and can hinder functioning so learning to work with them will help your mental and emotional health and influence higher productivity and happiness
• Organising: the importance of structure
• Needs: we will carry out a needs analysis to increase levels of self-understanding which in turn will support health and functioning
Managing others
• Communications and working with emotions:
• Increasing sensory acuity specifically verbal/auditory to enhance listening
• Listen and understand filters to support high level listening
Leadership
Coaching and mentoring for Leaders and individuals identified as Future Leaders who could benefit from additional support in hybrid/WFH environments
Effective Leadership in a Hybrid/WFH Environment
How to adapt and develop skills for a hybrid environment to be a resilient leader that others want to follow
• The importance of culture, expectations and agreements
• Focus and prioritisation
• Participation and inclusion
• Warning signs and actions
• Navigating challenges – toxicity, isolation, disparities, trust and issue resolution
• Leading, assessing and developing – finding your future stars, leaders and successors
• Flexibility, change and experimentation
When it comes to optimising hybrid working, organisations must focus above all on cost, productivity, culture and engagement
Market Studies
Research and strategy-based services for exploring the future potential for your workplace and your workspace:
Marketplace Surveys
Each WFH Marketplace Surveys solicits the views of 100 contact centre managers about burning current issues.
Partnership/sponsorship opportunities are available.