Travel Technology

As intra-Asia travel picks up, destinations are waking up to the fact that payments are now core travel infrastructure. Sri Lanka’s bet is simple, if Asian travelers live inside super apps and e-wallets, that’s where tourism growth needs to happen too.

The AI strategy divergence among OTAs is no longer theoretical, with the approaches being which layer of the AI stack each one believes is worth owning.

Expedia’s new report says travelers don’t trust AI to book, preferring to transact with travel brands. At the same time, the OTA is expanding across AI platforms wherever trip decisions get made.  

AI is becoming the new front door to travel, and consumer behavior is moving faster than most companies can keep up.

Booking.com disclosed a data breach affecting reservation details, but with few specifics, travelers are left to gauge the risks themselves.

Google, Amazon, and Meta are set to give travel executives new distribution problems to worry about.

You can learn a lot about a company's AI ambitions by looking through their job listings.

Travel companies aren’t facing a new AI gatekeeper — they’re facing several. Now the infrastructure is being built across Amazon, Meta, and Google, and each works differently. 

Meta is building AI that could know travelers' social history and see their surroundings in real time. Google isn't there yet.

Artificial intelligence in travel is moving beyond experimentation. Now, the real challenge is scaling it across the industry’s complex systems. The companies that integrate inspiration, booking, and service successfully will define the next phase of competition.