Empowering machine builders
to deliver better support remotely
Service your customers
from anywhere
Defend your installed base with Secomea.
Fast to deploy. Easy to scale. Made for service teams.
Deliver fast, secure, and customer-approved remote service – without travel or complexity
Meet your customers’ remote access requirements with Secomea
More and more manufacturers now require their machine builders to use Secomea for secure remote access. When Secomea is the standard, using anything else can slow you down or shut you out. Adopting it means faster approvals, smoother service delivery, and happier clients. Don’t let your remote access tool cost you business – meet your customers where they are.
The perfect blend of cybersecurity and ease of use
Fast, secure, auditable.
From request to resolution.
How can Secomea help your service team succeed?
Optimize your technicians' time and secure the best possible experience for your clients. With intuitive tools, strong compliance, and data-driven insights, your service team can support more customers, prevent downtime, and strengthen long-term relationships.
NO MORE LONG AND COSTLY TRIPS
Support from anywhere
Skip travel delays and reduce service wait times. Diagnose and fix issues remotely, increasing uptime for your customers.
REMOTE ACCESS, MADE SIMPLE
User-friendly by design
No plugins, no complex setup. Your team connects to machines remotely just like they’re on site – intuitive for non-IT users, fast to deploy.
SECURE YOUR ECOSYSTEM
One platform for all your machines
Standardize remote access across customer sites. No more juggling multiple tools – one secure system for every use case.
Secomea isn’t just trusted – it’s often required. Many manufacturers mandate the use of Secomea to grant third-party access, making it the standard for remote support across their vendor ecosystem.
BUILT TO GROW WITH YOU, WITHOUT GROWING YOUR IT OVERHEAD
Easy to set up, use, and scale
Give your service team a platform they actually want to use. Secomea is OT-friendly by design, easy to use for all your technicians, and intuitive for non-IT personnel without requiring hours of training.
BUILD LONG-TERM LOYALTY AS A SECURITY-CONSCIOUS MACHINE SUPPLIER
Gain lasting customer trust
Compliant with IEC 62443 and customer IT policies, Secomea makes security a selling point – not a hurdle. Ensure acceptance for your preferred remote access solution and gain a competitive edge.
MORE ISSUES SOLVED WITH THE SAME NUMBER OF ENGINEERS
Maximize your staff's time
Get the most out of your technicians’ time and expertise by letting them handle issues remotely – supporting more customers, faster.
TOTAL VISIBILITY INTO YOUR MACHINE USAGE THROUGH DATA COLLECTION
Predictive maintenance
Monitor machine status to anticipate failures and perform preventive service before downtime occurs. Service your machines securely throughout their lifecycle.
CATERING TO ALL YOUR NEEDS
Secomea empowers you for all use cases
Our solution transforms everyday workers into heroes by enabling effortless access and collaboration while ensuring the security and integrity of your operational environment.
REMOTE ACCESS
Gain remote access to machines at your customers’ sites and avoid costly and time-consuming trips
COLLABORATION
Support field technicians live and run training
remotely
REMOTE MAINTENANCE
Install, upgrade, and patch software on the factory floor – without going on site
STAFF EFFICIENCY OPTIMIZATION
Save travel time, boost service team utilization. Let them support more customers, faster
REAL-TIME MONITORING
Spot vulnerabilities, such as outdated machinery, and suggest part replacements to keep production lines running smoothly
INSIGHTS COLLECTION
Assess your machines’ status and stay ahead of system failures by performing predictive maintenance
COMPLIANCE WITH CUSTOMERS POLICIES
Program and troubleshoot machines online in compliance with your customers’ internal security policies
HAPPIER CUSTOMERS
Improve customer experience by providing immediate assistance remotely and avoiding downtime
ENABLE NEW REVENUE STREAMS
Collect and analyze machine data to unlock your machines’ full value
“We can now identify problems before visiting sites – so operations can be restored sooner, avoiding shutdowns.
We have always had high confidence in Secomea because of its superior security.
Its ease of use and availability in software version were deciding factors.”
– Mr. Kazuhiro Watanabe, General Manager, R&D, Engineering Division, Okura Service Co., Ltd.
The all-in-one solution
Secomea includes all software and hardware components needed for performing your remote access and maintenance tasks – from remote programming and troubleshooting to data-driven decision-making.
FEATURES ADDRESSING EVERY SCENARIO
Enhancing efficiency and customer experience
With 15+ years of experience catering to the needs of global machine builders and OEMs, Secomea has been developed to account for every aspect of your operations.
Your challenges
Our solutions
You need to access and troubleshoot a machine at your customer’s site
Easily request access through Secomea.
Your admin will be notified and enabled to approve it in one click – so you can service your machine remotely right away.
You want to grant your customers visibility on the gateways deployed on their machines
You can invite them to access a free, read-only Secomea Prime account where they can view details and connection status of shared gateways, monitor remote access activity in real time, check firmware and hardware status, and confirm device security to simplify audit readiness
You need to access and troubleshoot a machine at your customer’s site
Easily request access through Secomea.
Your admin will be notified and enabled to approve it in one click – so you can service your machine remotely right away.
You need to secure a persistent network connection
Quickly set up a static, firewall-friendly tunnel connection between two separate networks.
You can use dynamically assigned IP addresses.
Your customer wants to review your remote access session
Allow them to access audit logs that track all remote access activities.
Provide them with session recordings for audit purposes.
You want to monitor your machines' status and prevent system failures
Collect machine data to detect vulnerabilities and perform predictive maintenance.
Suggest part replacements and address potential risks before they cause issues.
Your customers wants to verify the identity of the persons accessing their machines
Enable access upon secure identity verification via Single-Sign-On (SSO).
Your staff will no longer need to remember different access credentials, and you’ll comply with your customers’ policies.
You need to upgrade a firmware or patch a software for a PLC
Scan files transferred remotely for viruses or malware to ensure their safety.
Besides guaranteeing your customers’ peace of mind, you’ll secure more robust machine protection.
You want to be notified when a certain event occurs on any of your machines
Receive SMS/email alarms informing you of specific events related to your machines’ status.
Set up automated actions triggered automatically when given events occur.
You want to manage user access permissions in bulk
Drag and drop users for easy access management and set up privileged access with hierarchy-based user roles.
Used the advanced grouping functionality for bulk management of user rights.
In our customers’ words
TEAM UP WITH SECOMEA
We are with you every step of the way
From the moment you engage with us, you’ll have a dedicated team by your side made of customer success managers, delivery managers, and technical experts, all committed to ensure seamless deployment and ongoing support.
Get in touch
Would you like to experience first-hand how Secomea works? Fill out the form, and we'll schedule a custom discovery call to listen to your needs and tell you how Secomea can be tailored to meet your specific expectations - no strings attached.
Here's what you can expect:
- A personalized consultation to get expert advice on how to tackle your operational hurdles
- A tour of the platform to explore features and see how Secomea can integrate into your existing setup
- A quote custom-made for your unique demands and objectives to ensure cost-effective choices
- A Q&A session to clarify any doubt you might have
Take the first step to level up your remote access operations!
Additional resources
Frequently asked questions:
Do manufacturers require machine builders to use Secomea?
Yes – in many cases, manufacturers list Secomea as a preferred or even mandatory remote access solution. It’s often a requirement for granting third-party access, ensuring compliance, visibility, and security across production sites. By using Secomea, you meet customer expectations and avoid delays caused by incompatible tools.
Can Secomea replace our current VPN or remote access tools?
Yes – Secomea is purpose-built for OT remote access and offers greater usability, faster deployment, and stronger security than generic IT tools.
How long does it take to get started?
You can deploy Secomea right away – with no major changes to infrastructure. Your staff will feel comfortable using it in no time.
Is it easy for our service techs to use?
Absolutely. Secomea requires minimal training – most teams are ready in minutes, not hours.
Will our customers’ IT teams accept Secomea?
Yes – Secomea is designed with enterprise-grade security and compliance in mind, making it easy to align with customer security policies.
Is Secomea compliant with OT security standards?
Absolutely. Secomea is certified under IEC 62443-4-1 and aligned with 4-2 and 3-3. It also follows ISO 27002 guidelines, as documented in our ISAE 3402 report.