Another ‘popular science’ read. I had previously bought but was unable to read Gladwell’s highly successful Blink, a study of what he termed the ‘adaptive unconscious’. It’s not that I didn’t finish it – it just never got to the top of my to-be-read pile, and is probably still lurking at the back of a bookcase somewhere. So my selection of Talking to Strangers was in part a strange form of apology – I may not have read your earlier book, but I will make up for it with this one. Another reason for this choice was that the title was encouraging – the ability to talk to strangers is a important skill that comes easily to some but causes angst and distress to others, and it would be good to know more about it.
I shouldn’t have worried because the title is misleading – the book is not a how-to guide on speaking to unfamiliar people, but about what happens when people talk to one another for the first time, the different assumptions and mistakes people make when dealing with those that they don’t know. Obviously the mistakes continue even when we know the people quite well – but I suppose “Talking to People” wouldn’t have made as interesting a title. Gladwell has a relaxed anecdotal style. He draws examples from all over the place (although with admittedly an American emphasis) – Cuban spies, dodgy sports trainers, Adolf Hitler, Bernie Madoff, and Amanda Knox, to name just a few. Whether these anecdotes cohere into an overall narrative or line of argument is debatable. My impression at the time was that they were just interesting stories stitched thinly together without a consistent thread. That’s not to say the stories and the analysis aren’t interesting, just that at the end of the book we really can’t say we know that much more about how to talk to strangers. Often the points made are unremarkable – of course we aren’t as good at telling when people are lying as we think we are; of course some people are better liars than others, and of course social norms are important when assessing behaviour.
The book opens and closes with an analysis of the case of a young American woman, Sandra Bland, stopped by the police for a minor traffic violation. Gladwell tries to work out why this routine stop went so badly wrong that it ended up with Bland being arrested and jailed, where three days later she tragically ended her life.
One of Gladwell’s main themes is the ‘default to truth’, our tendency to assume the person we are speaking to is being honest. There are obviously good evolutionary reasons why we trust more than we are suspicious, not least the need to cooperate with one another for common, social enterprises. Gladwell isn’t suggesting the default to truth is a bad thing – just that we need to be aware it happens. Sadly in the Sandra Bland case it did not. The officer did not assume she was telling the truth – quite the opposite in fact. Gladwell argues that the reason this routine traffic stop went the way it did was because the officer had been trained to a) aggressively stop everyone he possibly could, because criminals drive cars, and b) to interpret normal behaviours such as irritation and nervousness as indicators of guilt – guilt about what isn’t clear. But what is almost completely missing in Gladwell’s analysis is any recognition of the role of racism in the Bland case, because almost inevitably Sandra Bland was black. I say almost because the idea that she was treated differently because of her skin colour is raised only to be quickly discounted. It is hard to look back at that traffic stop now since the murder of George Floyd and not make the case for the arrest of Sarah Bland as being part of the systematic attack upon African-American citizens by the state.
This is a book designed to make the reader feel well-informed without learning much other than a series of anecdotes. Here’s an example of the level of analysis in the book:
“The first set of mistakes we make with strangers—the default to truth and the illusion of transparency—has to do with our inability to make sense of the stranger as an individual. But on top of those errors we add another, which pushes our problem with strangers into crisis. We do not understand the importance of the context in which the stranger is operating.
That’s a distillation of some of the central concepts in the book – “we do not understand the context in which the stranger is operating”. Really? That’s it?
There is an excellent demolition of the book in the Atlantic if you want to read more along these lines. One of the very perceptive points made in this article is that readers come to consider Gladwell’s books as:
“the high-journalism version of Bond or Bourne movies, breakneck adventures that take us on a tour of exotic intellectual locales. He introduces us to historical oddities, revisionist interpretations of the past, the frontiers of social science, the backstories behind recent headlines, all strung together along a single provocative thesis.”
This is the approach used in Talking to Strangers – with the difference here that the provocative thesis goes missing, leaving us with a disjointed series of anecdotes. It’s an easy read, but not one of those popular science books that is going to change the way I look at the world in the way that the best of the genre can do.




‘Noughts and Crosses’ is set in an alternative society in which the dark skinned people of the world conquered and enslaved the lighter skinned. As a consequence, although slavery has now been abolished, black people are prosperous, have good schools and hospitals and hold senior positions through society, white people are disenfranchised, hold most menial jobs, and are economically disadvantaged. Relationships between noughts and crosses are frowned upon – they are not unheard of, but still considered transgressive and likely to lead you to end up being assaulted. Critics have called this society dystopian (“relating to or denoting an imagined place or state in which everything is unpleasant or bad, typically a totalitarian or environmentally degraded one”), but I am not so sure about that – I think Blackman intended it to be as realistically close to our own as possible.