Item Personalization adjusts the additional prices generated by our app. It is one way of adding extra prices to the Cart and Checkout. We welcome you to look at the full documentation here.

Due to some changes made to the Item Personalization, it might sometimes show an additional variant error after clicking the “Add to cart” button. There are three main reasons why this might happen.

1. Enabled to Track the Quantity: If tracking the quantity of the Item Personalization is enabled, it might show Sold Out on the checkout page. We suggest you Disable the quantity tracking for the Item Personalization.

2. Set as Draft: Make sure that the product is set as Active.

3. Disabled Sales Channels: If the Item Personalization is disabled to be sold on specific sales channels, the product will show Sold Out generated from those specific channels. To avoid this problem, we would recommend enabling it for all the sales channels available. If you are selling products customized by our app on some specific sales channels, allowing the item to personalization only for those channels will also work without any problem.

If you use the “Link a variant feature,” you may also need to check the linked variants. They are required to be active in your store, too.

If following this documentation does not solve your issue, please contact us anytime through live chat or e-mail – click here.