Digital Calls (DigiCall)

Home / Digital Calls (DigiCall)

Maximize Profitability with Smart Solutions

Bypass blocked calls and spam filters to connect directly with borrowers’ devices, increasing timely payments by 10%. Enjoy a 70% reduction in operational costs while gaining valuable behavioral insights.

PrimeQuest - Digital Calls (DigiCall)

Beyond the Phone Number

Achieving 100% Contact-ability with Odyssey DigiCall

In the high-stakes world of debt recovery, “Contact-ability” is often the most significant barrier to success. Traditional outbound calling strategies are failing because they are tethered to a static piece of data: the borrower’s mobile number. Research shows that a staggering 70% of customers change their mobile number after financing a device, leaving collection agents to scramble through unreliable third-party databases.

PrimeQuest Solutions & Services, as an authorized Datacultr distributor, offers the definitive solution to this reachability crisis: Odyssey DigiCall. This proprietary digital calling service bypasses the “number barrier” by reaching the customer’s mobile device directly, ensuring 100% Contact-ability and guaranteed Right Party Contact (RPC).

At its core, DigiCall technology is a digital risk management and debt collection platform that allows lenders to make digital calls directly to the device of a borrower’s financed smartphone or asset in cases of non-payment. Unlike traditional collection methods that rely on unreliable manual calls to the user’s phone number, the Odyssey platform acts as a powerful deterrent against defaults, efficiently delivering 100% contact-ability benefits.

When a payment is missed, the software is activated, motivating the borrower to prioritize their installment. Once the repayment is made, the system reconfigures instantaneously and automatically.

The Odyssey Suite

The Digital Evolution of Debt Collection

Odyssey DigiCall represents a new era in digital debt collection, moving away from inefficient IVR calls and manual dialing that are frequently ignored or flagged as spam. By utilizing the device itself as the communication endpoint, lenders can establish a persistent and dependable connection with delinquent clients. Key technical and operational advantages include:

Bypassing Blocked and Ignored Calls

DigiCall is designed to override the issue of blocked or ignored calls, ensuring your message reaches the borrower regardless of their phone settings.

Device-Centric Connectivity

Because it reaches the mobile device and not a phone number, your collection team is no longer dependent on the customer providing updated contact information.

Spam Filter Immunity

Unlike traditional calls that are often caught in spam filters, DigiCall establishes an authenticated, secure interaction that bypasses traditional “spam” or “blocked number” lists.

Automated Engagement

You can use DigiCall to automate welcome calls, send payment reminders, and establish a clear communication channel for better information dissemination.

Impact You Can Measure

Measurable Impact on Recovery and Costs

Switching to digital calls through the Odyssey platform provides immediate, quantifiable benefits to a lender’s bottom line. Financial institutions and NBFIs have reported:

70% Reduction in Operational Costs

By eliminating the reliance on expensive manual calling and third-party skip tracing, institutions significantly lower their cost of recovery.

10% Increase in On-Time Payments

Proactive use of DigiCall as a reminder tool has been shown to boost timely repayments by 10 percentage points.

5% Point Increase in Early Collections

DigiCall efficiently helps lenders secure payments faster by reliably ensuring the very first outreach is successful.

Enhanced Agent Productivity

Collection agents no longer waste truly valuable time on dealing with incorrect numbers, allowing them to focus on high-value recovery tasks.

Unmatched Resilience
& Persistence

One of the most critical aspects of financed device solutions is their ability to withstand user tampering. PrimeQuest’s solutions offer:

Factory Reset Protection: The software remains active and functional even after a user performs a full factory wipe or “hard reset”.
Uninstallable Security: The application is embedded such that it cannot be removed by the user during the entire loan period.
Offline Functionality: High-security locks are enforced even without internet connectivity, preventing users from bypassing restrictions by simply staying offline.

Next-Generation Market Solutions

Driving Business Growth in a Competitive Market

Stop struggling with low pickup rates and the “vanishing borrower” phenomenon. Embrace a digital-first approach that guarantees you can reach your customer every time, on any device.

Advanced Reporting & Behavioral Analytics

Odyssey DigiCall does more than just make a connection; it captures vital data to refine your future collection strategy. The platform provides detailed reporting on consumer actions, including call answering rates, call duration, and missed calls. These insights allow lenders to study consumer behavior and adapt their communication workflows to maximize response rates and repayment discipline. Our platform is GDPR compliant and certified under ISO 27001-2013 and SOC2-Type 2, ensuring that no Personally Identifiable Information (PII) is captured during the process.

Seamless Integration with PrimeQuest

As your Authorized Datacultr Reseller, PrimeQuest Solutions & Services provides the local expertise and technical support needed to integrate DigiCall into your existing infrastructure. Whether you are a bank, a BNPL provider, or a telecom operator, our REST APIs allow for the seamless automation of the entire loan lifecycle, from onboarding to final recovery. Datacultr’s DigiCall solution is a proprietary digital calling service that effectively bypasses the “number barrier” by reaching the customer’s mobile device directly, ensuring 100% Contact-ability and guaranteed Right Party Contact (RPC).

Real Impact

The PrimeQuest Advantage: Drive Real Business Results

As an authorized distributor headquartered in the USA, PrimeQuest serves as the primary point of contact for procurement, onboarding, and technical integration for businesses in the Latin American and North American markets. We specialize in serving the mid-market and SMB sectors, offering local engineering support and REST API integration to automate the entire loan lifecycle.

Lenders utilizing the Datacultr platform through PrimeQuest have seen transformative results:

%

Reduction in Overall Delinquencies

Experience a significant and measurable decrease in initial customer payment defaults by effectively implementing our proactive engagement strategies.

%

Reduction in Non-Performing Loans

Our effective risk management solutions lead to a dramatic decline in non-performing loans, ensuring better financial health for your institution.

×

Increase in Debt Collection Efficiency

Boost your collections process fourfold with our advanced technology and streamlined workflows designed for optimal performance.

%

Increase in Loan Approvals

Unlock new opportunities for growth with a 75% increase in loan approvals, enabling you to serve a broader range of customers while minimizing risk.

What Our Clients Say

Real stories from clients who are growing their business with PrimeQuest.

"With PrimeQuest's innovative device financing solutions, we've dramatically increased our loan approvals and enhanced customer access to essential technology."

Emilia C. +PhoneMart

"The smart device locking technology offered by PrimeQuest has empowered us to manage risks effectively, encouraging timely repayments without sacrificing user access to vital functions."

James L. SafeLock Lenders

"PrimeQuest has revolutionized our approach to credit decisioning, enabling us to confidently lend to customers in the 0 and -1 credit segments using their smartphones as virtual assets."

Susanna P. SmartCredit Innovations

Maximize Profitability with Smart Solutions

Transform your operations and boost efficiency with our Digital Debt Collection Operating System.

Our Benefits

Increase Debt
Collection Efficiency

Boost your business by leveraging our next-generation Device Management operating system, enhancing global risk management and digital debt collection strategies.

Drive Debt Collection Efficiency

Optimize your debt collection processes with streamlined workflows and powerful technology that ensures timely follow-ups and effective communication.

Increase Customer's On-Time Payments

Encourage timely repayment from customers by utilizing engaging notifications and reminders that keep obligations front-of-mind.

Reduce Non-Performing Loans

Mitigate risk and enhance lending practices, significantly decreasing non-performing loans through robust device management and security protocols.

Boost Your Business Revenue

Unlock additional revenue streams by integrating managed services and upselling opportunities, improving overall financial performance.

Our Global Network

As Datacultr’s official distributor, we are connected to a global network of manufacturers, service providers, and industry experts.

Our Email

Our WhatsApp

Our Email

Our WhatsApp

Digital Calls (DigiCall)

Maximize Profitability with Smart Solutions

Beyond the Phone Number

Achieving 100% Contact-ability with Odyssey DigiCall

The Odyssey Suite

The Digital Evolution of Debt Collection

Bypassing Blocked and Ignored Calls

Device-Centric Connectivity

Spam Filter Immunity

Automated Engagement

Impact You Can Measure

Measurable Impact on Recovery and Costs

70% Reduction in Operational Costs

10% Increase in On-Time Payments

5% Point Increase in Early Collections

Enhanced Agent Productivity

Unmatched Resilience & Persistence

Next-Generation Market Solutions

Driving Business Growth in a Competitive Market

Advanced Reporting & Behavioral Analytics

Seamless Integration with PrimeQuest

The PrimeQuest Advantage: Drive Real Business Results

%

Reduction in Overall Delinquencies

%

Reduction in Non-Performing Loans

×

Increase in Debt Collection Efficiency

%

Increase in Loan Approvals

Real stories from clients who are growing their business with PrimeQuest.

Maximize Profitability with Smart Solutions

Increase Debt Collection Efficiency

Drive Debt Collection Efficiency

Increase Customer's On-Time Payments

Reduce Non-Performing Loans

Boost Your Business Revenue

Our Global Network

Contact Information

Our WhatsApp Business

+1 (928) 577 84-34

Our Email Address

[email protected]

Our Main Headquarters

McKinney, TX, USA

Company

Support

Company

Support

Contact Information

Our WhatsApp Business

+1 (928) 577 84-34

Our Email Address

[email protected]

Our Main Headquarters

McKinney, TX, USA

Unmatched Resilience
& Persistence

Increase Debt
Collection Efficiency