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Emergencies
Welfare/Whereabouts of American Citizens
U.S. Embassy Kathmandu

Emergency Contacts

In the event of an emergency, dial 100 to contact the police in Nepal. Local authorities are generally the best first responder in emergency situations. Contact information for other local resources that may be helpful in an emergency is located on the Emergency Assistance page of this website.

U.S. citizens requiring emergency assistance may contact the Embassy at any time.

Please call +977-1-423-4000 or email KathmanduACS@state.gov to report a local emergency involving the death, arrest, or hospitalization of an American citizen in Nepal.

The State Department’s Office of Overseas Citizens Services also stands ready to assist. From the United States and Canada dial +1-888-407-4747 and from overseas dial +1-202-501-4444. General information on the range of emergency services that the office of Overseas Citizen Service makes available to U.S. citizens overseas is available here.

(The “+” sign indicates your international dialing prefix, which is 011 in the United States and 00 in most other countries. For example, if dialed from the United States, the normal business hours number is +977-1-423-4000.)

For emergency family messages, please also include:

  • Nature of the emergency
  • What you want the person abroad to be told about the emergency
  • Name, address, and telephone number of the person you wish the person abroad to call after the message has been relayed by Embassy staff

Please note in advance that the provisions of the Privacy Act of 1974 prohibit consular officers from releasing information regarding a U.S. citizen over the age of 18 without their consent.

Welfare/Whereabouts Inquiries Regarding American Citizens

If you are concerned about the welfare and whereabouts of a U.S. citizen friend or family member in Nepal, or if you are unable to contact them in an emergency, the Embassy can help. Please know that it is not uncommon for visitors in Nepal to travel to remote areas that do not have reliable electricity, internet access, or mobile phone coverage. Trekkers, volunteers, and other visitors often do not have the ability to stay in easy contact with friends and family back home. Contact the Embassy after an unexpected or unreasonably long break in communication.

If you believe that your friend or loved one has gone missing in Nepal and you are in the United States, please contact the State Department’s Office of Overseas Citizens Services by telephone at 1-888-407-4747 or 1-202-501-4444.

You may also contact the American Citizen Services unit of the Embassy directly by calling +977-1-423-4000 or by email at KathmanduACS@state.gov

To locate a U.S. citizen in Nepal, it is helpful for us to have as much of the following information as possible:

Caller’s full name, address, phone number, and relationship with the person abroad
Name, date of birth, and place of birth of the person abroad
Passport number of person abroad (if known)
Travel details, itinerary, phone, and email contact information of person abroad
Date and content of last contact with person abroad
Other associates, friends, or points of contact for person abroad

U.S. Embassy Nepal

Normal embassy hours are from 8:00 am to 5:00 pm. The Embassy is closed on certain Nepalese and American holidays.

Embassy of the United States of America
Maharajgunj, Kathmandu, Nepal
Tel.: 977-1-423-4000
Email: usembktm@state.gov

Consular Section

U.S. Citizen Services

Visas

  • For general visa questions, information on how to apply, please contact support-nepal@usvisascheduling.com
  • If your case is at NVC, please contact NVC here: NVC Contact information page
  • We protect the U.S. visa system with rigorous screening, and our officers take fraud very seriously. If you are aware of visa fraud, please report it to fraudktm@state.gov
  • For inquiries about a specific case that we are processing, you may contact our Visa Unit through the visa navigator (Google Forms) link or use the QR code below:

 

Public Affairs Section
Fax: +977 1 400 7280
Email: kathmandumedia@state.gov
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American Center
kathmandupdlibrary@state.gov