Posts Tagged marketing

Foursquare: Just what is this?

Thanks to Foursquare, finding new places to eat, shop, and do just about anything else has become easier to do.

Have you ever visited a new town and found yourself relying on guide books, information from friends and family, or other sources to find new and different places?  Sometimes, you would get to a recommended spot and the experience would meet — or exceed — your expectations.  Other times, though, the effort made in tracking down that new restaurant or museum left you disappointed.

For the past year, however, I’ve seen numerous posts on Facebook and Twitter from people using Foursquare.  After watching and wondering, I decided to go ahead, jump in and check out this social media platform. 

Let me share with you what I’ve learned.  This location-based application is designed to allow you to look for new places to eat, shop or visit from any web-enabled smart phone. Foursquare also lets you utilize social networking through a variety of application-related activities.

When you launch it, you get relevant, location-based tips for nearby places to visit, eat, shop or otherwise socialize.  Also, you can become friends with people you know and see what kinds of locations they are visiting, too.

Earn Rewards

You also have the option to “check-in” to locations via Foursquare, allowing you to share with others your location.

Checking in allows you to gain various kinds of rewards. The most basic is a point system, which gives you points based on a few different factors. One point is rewarded for each check-in throughout the day, which increases with each check-in (first check-in gets one point, second gets two, etc.)  Five points are earned by checking into a new location for the first time, and an additional five points are awarded by creating a venue that is not currently listed on Foursquare.

Another reward is mayorships.  You can become the “mayor” of a location by checking into that place more times than any other user in the past 60 days.  Some businesses reward mayors of particular locations with special deals or free items.

Badges

The most popular rewards on Foursquare are virtual badges that show up on your profile as a result of performing some kind of action using the application.  Some badges can be unlocked, or earned, for checking in a specific number of times at special locations, such as coffee shops, gyms, or playgrounds.  Others recognize you when you’ve checked in at a specific number of unique venues.

There are two types of badges.  The basic Foursquare badges are round in shape.  Affiliate badges have a shield-like shape and are developed by businesses or organizations affiliated with Foursquare to reward users who visit specific locations or businesses frequently.

Additionally, users can earn special badges for certain holidays, voting, writing special messages when checking in to a location, or attending certain conferences or conventions.

Unlocking Foursquare badges has become so popular that people have sponsored events just to unlock them. “Swarm” parties have been organized among Foursquare users in order to unlock any of the four “Swarm” badges, which are awarded to users at a location when 50, 250, 500, or 1000 Foursquare users have checked into the same venue.

I recommend a couple of blogs that track developments by Foursquare:

http://aboutfoursquare.com

http://www.4squarebadges.com

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A campaign is now an ecosystem

ecosystem

Shifting strategy for marketing in this transformational and disruptive era 

Marketers have lost it; they’re not in control anymore.  Instead, it’s the customers/consumers (who can also be called influencers, advocates or detractors) running things now as they leverage social media, initiate the conversations about products and services and ultimately behave as self-marketers whose word-of-mouth is as valuable a currency as a dollar, peso or yen. 

During a luncheon presented by the Houston Interactive Marketing Association, Scott Berg, director of digital strategy at HP, shared his perspective on the future of consumer and business marketing in an age where people are more connected than ever before by technology.

“If we keep focusing on and doing campaigns, business is going to suffer,” Berg said.  “Consumers are taking initiative because they have so much control.  It’s important to support and leverage this self-marketing.”

Berg said the typical model of digital marketing campaign management…

Discover – Find – Confirm/Validate – Transact – Support – Feedback/Share

must shift to a broader focus on customer ecosystem management:

Awareness – Consideration Preference – Purchase – Loyalty

The support and feedback/share segments of the campaign model have not been addressed well by marketing, Berg criticized, adding that measures of success have tended to focus on metrics related to how long a person spends with a brand (e.g. web page views, total time spent, interactions).

“We need to stop elongating the game,” he said.  “Focus instead on how quickly and how well we fulfill needs.”

Berg also offered compelling comments on market segmenting as he admonished the need for another shift – away from “finding them” to “them finding you.”  Search engine optimization, or SEO, is a critical strategy.  Also, content such as video and white papers must be distributed beyond a web site to wherever customers are doing what they do.    

Ultimately, Berg underscored that superior performance is what’s going to drive people to talk and generate that precious currency known as word-of-mouth.  “This is where buzz comes in,” he said.  “One customer comment on a Facebook page, for example, can generate a ton of email inquiries, tweets on Twitter and ongoing conversations across many platforms.”

LINKS

Houston Interactive Marketing Association – http://www.houstonima.org

Scott Berg – http://www.hp.com/blogs/thechangingfaceofmedia

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