Network Rail 
Arup 
Oxford Brookes University 
Altus Consulting 
SSE 
Future Shift 
Process to Playbook Journey
Our structured journey helps you every step of the way:
- Prototype
A free focused one-day workshop to explore the opportunity. We assess user needs, structure and outcomes – resulting in a clear go/no-go decision and an initial scope. -
Proof of Concept
We build and test a section of your playbook to validate content, format and usability. This builds confidence, aligns stakeholders and sets the foundation for success and securing investment.
- Pilot
We test the playbook in a real-world setting – training users, gathering feedback and refining content based on live scenarios.
- Playbook Capability
We equip your team to take full ownership – training them to design, build and manage playbooks while integrating with your systems and reporting.
- Deployment & Adoption
With a strong foundation in place, we support rollout across teams and functions – focusing on onboarding, communications and engagement to ensure consistent use.
- Continuous Improvement & Expansion
We help you keep your playbooks live and relevant – using feedback loops, governance and internal capability to expand across the organisation.
Our Core Services
Implementation & Adoption
Turn playbooks into practice.
We guide you through the adoption process, embedding consistent, repeatable ways of working across teams and services. With a proven approach to business change, communication and engagement, we help you realise the full value of your playbooks.
Playbook Development
Define your way of working – and bring it to life.
From design workshops to expertly crafted content, templates and controls, we help you translate your processes into a world-class digital playbook. Whether starting from scratch or aligning existing resources, we build clarity, confidence and consistency into every project.
Learning & Development
Train with confidence – bespoke learning for your way of working.
Using AI, we develop tailored e-learning, video explainers and role-based training pathways to embed new ways of working across your organisation. Whether you have no training in place or want to modernise your approach, we’ve got you covered.
AI & Automation
Future-proof your operations.
We help you identify where AI can enhance, automate and accelerate your playbooks and processes. From intelligent content generation to building your AI capability and automation, we integrate AI into your delivery ecosystem; securely and at scale.
